Customer Service & Order Support Specialist

Confidential; Chelmsford; Sur place; GBP 25 000 - 30 000; Plein temps

Avantages offerts par ce poste

23 days' annual leave

Bank holidays

Birthday day off

Regular company social events

Agile working opportunities

Employee assistance programme

Cycle-to-work scheme

Résumé du poste

Confidential in Chelmsford, Essex is seeking a Customer Service and Order Processing Administrator to join the Sales Support team. You will handle customer orders, respond to enquiries and track deliveries to ensure a smooth service.

The role requires experience in customer service or order processing, strong communication and IT skills, and the ability to manage multiple tasks with attention to detail. Temporary to permanent contract.

Qualifications

• Previous experience in customer service, order processing or sales support.
• Excellent communication skills, both written and verbal.
• Good IT skills and confidence using email, spreadsheets and computer systems.
• Strong organisational skills and attention to detail.
• Ability to manage multiple tasks, prioritise workloads and meet deadlines.
• Proactive approach to problem-solving and ownership of customer queries.
• Positive attitude and team player.

Responsabilités

• Process customer orders and purchase orders accurately and efficiently.
• Manage customer enquiries via email, telephone and live chat.
• Monitor orders from placement through to delivery, keeping customers informed of progress.
• Check stock availability, pricing and delivery dates with suppliers and internal teams.
• Proactively communicate delivery delays, stock issues and order updates.
• Update customer records, order information and delivery tracking details across internal systems.
• Investigate order discrepancies and resolve customer queries promptly.
• Monitor online orders and support the accurate transfer of information between ordering systems.
• Provide customer support through Zendesk and other internal platforms.
• Follow up with customers regarding deliveries, quotations and outstanding orders.
• Support the sales team with customer follow-ups, campaigns and general administration.
• Maintain accurate customer databases and ensure a high standard of service at all times.

Connaissances

Customer service

Order processing

Sales support

Communication skills

IT skills

Organisational skills

Time management

Problem solving

Outils

NetSuite

Magento

osCommerce

Zendesk

CRM systems

Description du poste

Confidential in Chelmsford, Essex is seeking a Customer Service and Order Processing Administrator to join the Sales Support team. You will handle customer orders, respond to enquiries and track deliveries to ensure a smooth service.

The role requires experience in customer service or order processing, strong communication and IT skills, and the ability to manage multiple tasks with attention to detail. Temporary to permanent contract.