Customer Service and Order Processing Administrator

Confidential; Chelmsford; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

23 days' annual leave

Bank holidays

Birthday day off

Regular company social events

Agile working opportunities

Employee assistance programme

Cycle-to-work scheme

Job summary

Confidential in Chelmsford, Essex is seeking a Customer Service and Order Processing Administrator to join the Sales Support team. You will handle customer orders, respond to enquiries and track deliveries to ensure a smooth service.

The role requires experience in customer service or order processing, strong communication and IT skills, and the ability to manage multiple tasks with attention to detail. Temporary to permanent contract.

Qualifications

• Previous experience in customer service, order processing or sales support.
• Excellent communication skills, both written and verbal.
• Good IT skills and confidence using email, spreadsheets and computer systems.
• Strong organisational skills and attention to detail.
• Ability to manage multiple tasks, prioritise workloads and meet deadlines.
• Proactive approach to problem-solving and ownership of customer queries.
• Positive attitude and team player.

Responsibilities

• Process customer orders and purchase orders accurately and efficiently.
• Manage customer enquiries via email, telephone and live chat.
• Monitor orders from placement through to delivery, keeping customers informed of progress.
• Check stock availability, pricing and delivery dates with suppliers and internal teams.
• Proactively communicate delivery delays, stock issues and order updates.
• Update customer records, order information and delivery tracking details across internal systems.
• Investigate order discrepancies and resolve customer queries promptly.
• Monitor online orders and support the accurate transfer of information between ordering systems.
• Provide customer support through Zendesk and other internal platforms.
• Follow up with customers regarding deliveries, quotations and outstanding orders.
• Support the sales team with customer follow-ups, campaigns and general administration.
• Maintain accurate customer databases and ensure a high standard of service at all times.

Skills

Customer service

Order processing

Sales support

Communication skills

IT skills

Organisational skills

Time management

Problem solving

Tools

NetSuite

Magento

osCommerce

Zendesk

CRM systems

Job description

Customer Service and Order Processing Administrator

Location: Chelmsford, Essex
Salary: £27,500 per annum (£14.10 per hour)
Hours: Monday to Thursday, 9:00am 5:30pm; Friday, 9:00am 5:00pm (37.5 hours per week)
Contract: Temporary to permanent
Start Date: ASAP

We are recruiting for a Customer Service & Order Processing Administrator to join an established and growing distribution business based in Chelmsford. This is an excellent opportunity for someone with experience in customer service, order processing or sales administration who is looking to develop their skills and secure a permanent position.

Working as part of a friendly Sales Support team, you will be responsible for processing customer orders, responding to enquiries, tracking deliveries and liaising with customers, suppliers and internal departments to ensure a smooth and professional service.

Key Responsibilities

• Process customer orders and purchase orders accurately and efficiently.
• Manage customer enquiries via email, telephone and live chat.
• Monitor orders from placement through to delivery, keeping customers informed of progress.
• Check stock availability, pricing and delivery dates with suppliers and internal teams.
• Proactively communicate delivery delays, stock issues and order updates.
• Update customer records, order information and delivery tracking details across internal systems.
• Investigate order discrepancies and resolve customer queries promptly.
• Monitor online orders and support the accurate transfer of information between ordering systems.
• Provide customer support through Zendesk and other internal platforms.
• Follow up with customers regarding deliveries, quotations and outstanding orders.
• Support the sales team with customer follow-ups, campaigns and general administration.
• Maintain accurate customer databases and ensure a high standard of service at all times.

What we're looking for

• Previous experience in customer service, order processing or sales support.
• Excellent communication skills, both written and verbal.
• Good IT skills and confidence using email, spreadsheets and computer systems.
• Strong organisational skills and excellent attention to detail.
• The ability to manage multiple tasks, prioritise workloads and meet deadlines.
• A proactive approach to problem-solving and the confidence to take ownership of customer queries.
• A positive attitude, willingness to learn and the ability to work well within a team.

Experience with NetSuite, Magento, osCommerce, Zendesk or CRM systems would be an advantage, but full training will be provided. Experience in a distribution, logistics or online retail environment would also be beneficial.

What's on offer?

• £27,500 annual salary (£14.10 per hour).
• Temporary-to-permanent opportunity with the potential for long-term employment.
• Additional bonus and profit-sharing schemes.
• 23 days' annual leave, plus bank holidays.
• An extra day off for your birthday.
• Regular company social events.
• Agile working opportunities.
• Employee assistance programme.
• Cycle-to-work scheme and additional benefits.

This is a great opportunity to join an established business working with recognised technology brands, in a varied customer service and administration role with opportunities to learn and develop.