Customer Executive

Lawfront Group Ltd; Maidstone; Hybrid; GBP 22,000 - 26,000; Full time

Job summary

A leading regional law firm in Maidstone is seeking a proactive individual to join its debt recovery team. This role involves managing debt cases, researching actions, and engaging with customers. No prior experience is required, making it a great entry opportunity for those with strong communication skills and GCSE qualifications. Enjoy benefits including hybrid working, progression opportunities, and a supportive team environment.

Benefits

Competitive benefits package

Performance-based incentives

Progression opportunities

Social events

Qualifications

• Strong written and verbal communication skills.
• Positive and enthusiastic approach to work.
• Ability to work under pressure and prioritize workload.

Responsibilities

• Manage debt recovery cases and perform telephone collections.
• Research and analyze cases to determine best action.
• Produce documentation and ensure compliance with regulatory requirements.

Skills

Customer service skills

Excellent communication

Proactive and self-motivated

Education

5 GCSE's grades 5 and above (including English and Maths)

Job description

• Are you ready to leverage your customer service skills in a dynamic role within the legal and finance sectors? Join our debt recovery team and embark on a rewarding career journey!
• Are you interested in joining an established team who embrace the latest technology to provide the most efficient and effective customer service?
• Do you want to join a leading regional firm, who has the backing of a national group, dedicated to delivering comprehensive legal support and committed to ambitious growth?
• Do you like the sound of a highly competitive benefits package, performance-based incentive scheme, progression opportunities, hybrid working opportunities after probation, social events and much more?

Clients are at the heart of everything we do and we pride ourselves on our personal approach to handling cases. This role will give you the opportunity to undertake good quality work and develop your career within a highly reputable legal practice. We are looking for someone with a positive and enthusiastic approach to work, with excellent written and verbal communication skills. No previous experience or qualifications are required.

This is an interesting and challenging role, which requires you to be speaking with customers on the phone for long periods of the day, carrying out a variety of important tasks. Your duties will include taking ownership and responsibility of debt recovery cases, researching and analysing cases in order to decide the best course of action, producing letters and documents, undertaking telephone collections and engaging with debtors to find constructive solutions. You must adhere to SRA and FCA regulatory requirements to ensure that collections are maximised, but within compliant framework.

The team consists of 40 colleagues within a variety of specialisms (Collections, Hardship, Deceased, Insolvency, Compliance, Administration, etc). Robert Thompson and Graham Wallis lead the Collections & Recoveries Team and you will be expected to work with the whole team, as well as independently, dealing with a range of interesting work.

You will need to be a proactive and self‑motivated individual, who works well under pressure and is passionate about customer service. Ideally you will be a quick learner and have a proven track record of prioritising your workload and taking initiative when required. This is a great opportunity to join a friendly but hard working team, who apply a 'can do' approach to their daily work. Minimum desirable academic achievements are at least 5 GCSE's grades 5 and above (including English and Maths).

Why join Brachers?

At Brachers, our vision and ambition are driven by our people. You'll find individuals at our firm with impressive skills and expertise, who are full of drive and ideas. We see opportunities in challenges, embrace change, and are committed to delivering the best service, reflected in our recognition in The Times 'Best Law Firms List 2025'. We have an open, supportive, and friendly culture where collaboration and innovation thrive, and where people feel happy. This is endorsed by feedback from our staff, which led to our accreditation by employee engagement specialist, Best Companies, as an 'outstanding' place to work and a 'Top 10 Law Firm to Work For'.

In 2025, we became part of Lawfront, a national group of leading regional law firms dedicated to delivering comprehensive legal support to individuals and businesses nationwide. With a defined vision and plan for growth, we have created a culture of working together to achieve. We are looking to recruit people with ambition, drive and a can‑do attitude to be part of our journey.

Apply now, we reply to all candidates!