Customer Delivery Driver - Dungannon Superstore

Tesco UK; Dungannon; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading grocery retailer in Northern Ireland is looking for Customer Delivery Drivers to join the team. The role involves delivering groceries directly to customers, ensuring excellent service and van cleanliness. You’ll handle customer inquiries and offer product alternatives as needed. A valid driving licence and a passion for customer service is essential. The company promotes diversity and inclusion, ensuring everyone feels welcome at work. Flexible working hours with guaranteed minimum hours are offered.

Benefits

Flexible working hours

Guaranteed minimum hours

Supportive team environment

Qualifications

• Must have a valid UK/EU/EEA Driving licence (Full or Automatic) for at least 12 months.
• Candidates must be over the age of 18 for specific working hours.

Responsibilities

• Deliver customer orders while maintaining van cleanliness and organization.
• Build relationships with customers through positive interactions.
• Adapt to changing customer needs and provide feedback for store improvements.

Skills

Customer service

Driving

Communication

Teamwork

Education

Valid UK/EU/EEA driving licence

Job description

Availability Window

• Sun: 17:00-23:00
• Fri: 17:00-23:00
• Sat: 17:00-23:00

Our Customer Delivery Driver rate of pay starts from £13.35 an hour. Additional payments may also apply depending on location.

It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.

The table shows the periods of time in the week we’d like you to be available to work - the availability windows. We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues, therefore if the times you are available to work match closely but not exactly to the times we are advertising, we’d still love to hear from you. Click here to read more.

Customers are at the heart of everything we do.

As the face of Tesco out on the road, we deliver all the way from Lands’ End to John O’Groats. Our Customer Delivery Drivers get the opportunity to meet and talk to different customers in their homes every day. That’s why this role is about much more than just driving: it’s about helping others and delivering great service, with a smile.

Responsibilities

• Its hands on, physical and full of variety. No two shifts are ever the same and our customers look for help in all kinds of different ways. For most of the day you’ll feel like your own boss, delivering to your customers but there is always a team of Managers and colleagues back at base ready to support you when you need them.
• So whether you are looking for flexibility to suit your current lifestyle, job stability or an opportunity to change career direction everyone is welcome at Tesco.
• Delivering your part of our customer shopping trip by:
  • Ensuring the van and trays I use are clean and kept tidy/organised.
  • Leaving the back yard clean, tidy and clear of rubbish, and picking up litter as I see it.
  • Ensuring trays are washed as part of the tray wash process.
  • Loading the van as required, checking the van for roadworthiness.
  • Talking to the customer about any changes to their order, including short code item and substitutions, offering a refund for anything they are unhappy with.
  • Taking care of products/deliveries as if they were my own.
  • Explaining to the customer that they will not be charged any more for their substitutions.
  • Delivering during the customer’s time slot.
  • Calling the customer before arriving at their property if early.
  • Calling the store/centre if running 30 or more minutes late.
• Build relationships with colleagues to create team spirit, working together to make sure our store is the best it can be for customers.
• Warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say "Thank you."
• Acting quickly to respond to the changing needs of our customers and embracing change within my store.
• Energetic and driven to deliver beyond expectations, integrating home and work to achieve a balance that is right for me.
• Sharing ideas with my Manager and other colleagues on how we can improve our store for customers.

Qualifications

• A valid UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.
• Eligibility to work after 6:15 am or before 9:45 pm requires candidates over the age of 18.

Diversity, equity and inclusion (DEI) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we are a place where Everyone’s Welcome.

We are proud to have been accredited Disability Confident Leader and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

Please note Tesco will only recruit individuals who have passed the school leaver’s age. To find out the school leavers age for your country please click here. We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines and spirits, counters, bakery and driving roles.

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.

For more information about us please visit www.tescoplc.com