Customer Delivery Driver - Craigavon Extra

Tesco Ireland; Gilford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading supermarket chain in Gilford is seeking a Customer Delivery Driver. In this role, you will deliver groceries, maintain excellent customer service, and ensure the cleanliness of the van. Applicants need to hold a valid driving licence with minimal penalty points, with the opportunity for flexible working hours and various benefits including holiday entitlement and discounts.

Benefits

20 days holiday plus personal day

10% off with Colleague Clubcard

Free wellbeing services

Life cover and pension contributions

Uniform provided

Qualifications

• Build relationships with colleagues to enhance team spirit.
• Warm and welcoming interactions with customers.
• Act quickly to respond to changing customer needs.
• Valid driving licence for at least 12 months with minimal penalty points.

Responsibilities

• Deliver groceries and ensure cleanliness of the delivery van.
• Maintain communication with customers regarding their orders.
• Loading and checking the van for roadworthiness.
• Picking up litter during deliveries.

Skills

Relationship building

Customer service

Adaptability

Energy and drive

Education

Valid UK/EU/EEA Driving licence

Job description

About the role

Our Customer Delivery Driver rate of pay starts from £13.35 an hour. Additional payments may also apply depending on location. It is our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.

The table shows the periods of time in the week we’d like you to be available to work — the availability windows. We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility; if the times you are available to work match closely but not exactly to the times we are advertising, we’d still love to hear from you.

Customers are at the heart of everything we do.

As the face of Tesco out on the road, we deliver all the way from Lands End to John O’Groats. Our Customer Delivery Drivers get the opportunity to meet and talk to different customers in their homes every day. That’s why this role is about much more than just driving: it’s about helping others and delivering great service, with a smile.

Responsibilities

• Delivering your part of our customer shopping trip by: ensuring the van and trays you use are clean and tidy/organised.
• Leaving the back yard clean and clear of rubbish, and picking up litter as you see it.
• Ensuring trays are washed as part of the tray wash process.
• Loading the van as required and checking the van for roadworthiness.
• Talking to the customer about changes to their order, including substitutions, offering a refund for anything they are unhappy with.
• Taking care of products/deliveries as if they were your own.
• Explaining to the customer that substitutions will not cost them more.
• Delivering during the customer’s time slot.
• Calling the customer before arriving at their property if early.
• Calling the store/centre if running 30 minutes or more late.

You will need

• Build relationships with colleagues to create team spirit and work together to make sure our store is the best it can be for customers.
• Be warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say “Thank you.”
• Act quickly to respond to changing customer needs and embrace change within the store.
• Be energetic and driven to deliver beyond expectations, balancing home and work.
• Share ideas with your Manager and colleagues on how we can improve our store for customers.
• A valid UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.

What’s in it for you?

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays).
• Request flexible working from day one.
• 10% off and 15% at pay day weekends with the Colleague Clubcard (additional card available to share with family).
• Access to free wellbeing services with resources to support mind, body and life.
• Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%.
• Benefits to suit you—from discounts and shares to cycle-to-work schemes.
• Uniform provided and policies to support you for life’s moments, big and small.
• Access to our colleague networks providing a space for colleagues from a range of backgrounds.

About Us

Our vision at Tesco is to become every customer’s favourite way to shop, whether they are at home or out on the move. Our core purpose is “Serving our customers, communities and planet a little better every day.”

Diversity, equity and inclusion (DEI) at Tesco means that whoever you are and whatever your background, you’re welcome. We support flexible working and understand life changes, such as caring responsibilities or retirement planning. We are proud to be Disability Confident Leader and we are committed to a fully inclusive and accessible recruitment process.

Please note: Tesco will recruit individuals who have passed the school leavers age. Some roles may have restrictions on hours or areas such as early/late shifts, or working in warehouses, beverages, or driving roles. On occasion, high volumes of applications may lead to earlier closure of postings.

For more information about us, please visit Tesco Careers.