Customer Delivery Driver - Coventry Cross Point Extra

RHR UK; Coventry; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading delivery service provider in Coventry is seeking a Customer Delivery Driver. You will be responsible for delivering groceries to customers while providing excellent service. This role offers flexible working hours with guaranteed minimum hours per week. The ideal candidate should hold a valid driving licence and have a strong commitment to customer satisfaction. Benefits include competitive pay, holiday time, and colleague discounts.

Benefits

Holiday starting at 20 days

10% off and 15% at pay-day weekends

Access to free wellbeing services

Life cover of five times your pay

Uniform provided

Qualifications

• Hold a valid UK / EU / EEA driving licence for at least 12 months.
• Be warm and welcoming in interactions with customers.
• Act quickly to respond to changing needs of customers.

Responsibilities

• Deliver shopping to customers while keeping the van clean and organized.
• Ensure the back yard is clean and tidy after deliveries.
• Communicate with customers regarding order changes and substitutions.

Skills

Customer service

Teamwork

Communication

Time management

Education

Valid UK / EU / EEA driving licence

Job description

Availability Window

• Sun 13:00:00 - 23:00:00
• Mon 13:00:00 - 23:00:00
• Tue 13:00:00 - 23:00:00
• Wed 13:00:00 - 23:00:00
• Thu 13:00:00 - 23:00:00
• Fri 13:00:00 - 23:00:00
• Sat 13:00:00 - 23:00:00

Our Customer Delivery Driver rate of pay starts from £13.35 an hour; this increases to £14.56 for stores inside the M25. Additional payments may also apply depending on location.

It is our policy to offer new colleagues a minimum of 16 guaranteed hours each week. If you would like to work fewer hours (to a minimum of 12) we are happy to consider that as well.

The table below shows the periods of time in the week we would like you to be available – the availability windows. We will schedule your contracted hours within these times, and you will receive three‑weeks’ notice of your shifts. If the times you are available to work closely match, but are not exactly the advertised times, we would still love to hear from you. Click here to read more.

Customers Are at the Heart of Everything We Do

As the face of Tesco out on the road, you will deliver all the way from Lands’ End to John O’Groats. Your Customer Delivery Drivers meet and talk to different customers in their homes every day – a role that is more about helping others and delivering great service with a smile.

It is a hands‑on, physical and full of variety role. No two shifts are ever the same, and our customers look for help in all kinds of ways. For most of the day you will feel like your own boss, delivering to your customers but there is always a team of Managers and colleagues back at base ready to support you when you need them.

Whether you are looking for flexibility to suit your current lifestyle, job stability or an opportunity to change career direction, everyone is welcome at Tesco.

Responsibilities

• Deliver your part of our customer shopping trip by keeping the van and trays clean, tidy and organised.
• Leave the back yard clean, tidy and clear of rubbish, and pick up litter as you see it.
• Ensure trays are washed as part of the tray wash process.
• Load the van as required, checking the van for roadworthiness.
• Talk to the customer about any changes to their order, including short‑code items and substitutions, offering a refund for anything they are unhappy with.
• Take care of products and deliveries as if they were your own.
• Explain to the customer that they will not be charged any more for their substitutions.
• Deliver during the customer’s time slot.
• Call the customer before arriving at their property if early.
• Call the store or centre if running 30 or more minutes late.

Requirements and Qualities

• Build relationships with colleagues to create team spirit, working together to make sure our store is the best it can be for customers.
• Be warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say "Thank you."
• Act quickly to respond to the changing needs of our customers and embrace change within my store.
• Be energetic and driven to deliver beyond expectations, integrating home and work to achieve a balance that is right for you.
• Share ideas with your Manager and other colleagues on how we can improve our store for customers.
• Hold a valid UK / EU / EEA driving licence (Full or Automatic) for at least 12 months with no more than 3 penalty points.

What’s in it for You

Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus bank holidays).

You can request flexible working from day one.

Get 10% off and 15% at pay‑day weekends – save up to £2 a year with your Colleague Clubcard, plus an additional card to share with family outside your home.

Access to free wellbeing services with a range of resources to support your mind, body and life.

Life cover of five times your pay and an award‑winning pension with matching contributions up to 7.5%.

Benefits to suit you – choose what you use, from discounts and shares to cycle‑to‑work schemes.

Uniform provided and policies to support you for all of life’s moments, big and small.

Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks click here.

Click here to read more about the benefits we have available for our colleagues.

About Us

Our vision at Tesco is to become every customer’s favourite way to shop, whether they are at home or out on the move. Our core purpose is "Serving our customers, communities and planet a little better every day". Serving means more than a transactional relationship with our customers – it means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

We are proud to have an inclusive culture where everyone truly feels able to be themselves. We celebrate diversity and recognise the value and opportunity it brings. We are committed to creating a workplace where differences are valued and ensure all colleagues are given the same opportunities. Everyone is welcome at Tesco.

We have recently announced that we will be moving towards a more blended working week combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. Please talk to us about how this can work for you.

NOTE: Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details on your agreed start date.

We are proud to have been accredited Disability Confident Leader and are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please visit.