Customer Delivery Driver - Bournemouth Extra

Tesco UK; Bournemouth; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading grocery retailer seeks a Customer Delivery Driver in Bournemouth, UK. The role involves delivering groceries while ensuring top-notch customer service, maintaining vehicle cleanliness, and effective communication with customers. A valid driving licence is essential, and candidates should exhibit a strong commitment to customer satisfaction. Flexible hours are available, offering a minimum of 16 hours per week. Competitive pay starting at £13.35 per hour.

Benefits

Competitive pay

Flexible working hours

Diversity and inclusion initiatives

Qualifications

• Must have a valid UK/EU/EEA Driving licence for at least 12 months.
• No more than 3 penalty points on the driving licence.

Responsibilities

• Ensure the van and trays used are clean and organised.
• Deliver orders during the scheduled time slots.
• Maintain communication with customers regarding order updates.

Skills

Customer service orientation

Attention to detail

Communication skills

Teamwork

Education

Valid UK/EU/EEA Driving licence

Job description

Availability Window

We require you to be available during the following times:

• Sunday 18:00–23:00
• Monday 18:00–23:00
• Tuesday 18:00–23:00
• Wednesday 18:00–23:00
• Saturday 18:00–23:00

Our Customer Delivery Driver rate of pay starts from £13.35 an hour; this increases to £14.56 for stores inside the M25. Additional payments may also apply depending on location

We offer a minimum of 16 guaranteed hours per week, but you can reduce to a minimum of 12 hours if you prefer.

We will schedule your contracted hours within these windows and give you three weeks' notice in advance of your shift schedules. We support flexibility, so if your available times match closely but not exactly, we still welcome you.

Customers are at the heart of everything we do.

As the face of Tesco out on the road, we deliver all the way from Lands' End to John O'Groats. Our Customer Delivery Drivers get the opportunity to meet and talk to different customers in their homes every day. That's why this role is about much more than just driving: it's about helping others and delivering great service, with a smile.

Responsibilities

• Ensure the van and trays I use are clean and kept tidy/organised.
• Leaving the back yard clean, tidy and clear of rubbish, and picking up litter as I see it.
• Ensuring trays are washed as part of the tray wash process.
• Loading the van as required, checking the van for roadworthiness.
• Talking to the customer about any changes to their order, including short code item and substitutions, offering a refund for anything they are unhappy with.
• Taking care of products/deliveries as if they were my own.
• Explaining to the customer that they will not be charged any more for their substitutions.
• Delivering during the customer's time slot.
• Calling the customer before arriving at their property if early.
• Calling the store/centre if running 30 or more minutes late.
• Build relationships with colleagues to create team spirit, working together to make sure our store is the best it can be for customers.
• Warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say "Thank you."
• Acting quickly to respond to the changing needs of our customers and embracing change within my store.
• Energetic and driven to deliver beyond expectations, integrating home and work to achieve a balance that is right for me.
• Sharing ideas with my Manager and other colleagues on how we can improve our store for customers.

Qualifications

• A valid UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day.’ Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

Diversity, equity and inclusion (DEI) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we are a place where Everyone’s Welcome.

We know life looks a little different for each of us. That’s why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life‑changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.

We are proud to have been accredited Disability Confident Leader and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please see here.

Please note

Tesco will only recruit individuals who have passed the school leaver’s age. To find out the school leavers age for your country please check.

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines and spirits, counters, bakery and driving roles.

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.

For more information about us please visit www.tescoplc.com