Customer Contact Team Manager

Abri; Bracknell; On-site; GBP 40,000 - 55,000; Full time

Job summary

A dynamic customer service organization in Bracknell is seeking a Team Manager to lead their Customer Contact Team. In this role, you will inspire and motivate your team to deliver excellent service while managing performance through reviews and coaching. Ideal candidates will possess strong leadership skills, a passion for developing others, and the ability to handle challenging situations effectively. This position offers the chance to contribute to the organization’s ambitious customer service goals.

Qualifications

• Strong leadership skills to inspire and motivate a team.
• Experience in managing performance and behaviors.
• Confident in using various computer systems.

Responsibilities

• Lead and inspire the Customer Contact Team.
• Conduct performance reviews and coaching.
• Ensure team meets customer service goals.

Skills

Leadership skills

Conflict resolution

Performance management

Coaching

Multi-tasking

Job description

We're delighted to be recruiting for a new Team Manager to join our vibrant Customer Contact Team and we need you!

You’ll be based at our Bracknell office where you'll lead, inspire and motivate your team to deliver a great service for our customers. Through performance reviews, upskilling andcoaching, your team will not only achieve both their own targets but contribute to Abri meeting our ambitious customer service goals.

We’re looking for someone with strong leadership skills who can handle challenging situations.

You will need experience of effectively managing performance and behaviours, a passion for developing people andbe confident in using a variety of computer system with multi-tasking across different channels.