Customer Contact Team Lead & Coach (Bracknell)

Abri; Bracknell; On-site; GBP 40,000 - 55,000; Full time

Job summary

A dynamic customer service organization in Bracknell is seeking a Team Manager to lead their Customer Contact Team. In this role, you will inspire and motivate your team to deliver excellent service while managing performance through reviews and coaching. Ideal candidates will possess strong leadership skills, a passion for developing others, and the ability to handle challenging situations effectively. This position offers the chance to contribute to the organization’s ambitious customer service goals.

Qualifications

• Strong leadership skills to inspire and motivate a team.
• Experience in managing performance and behaviors.
• Confident in using various computer systems.

Responsibilities

• Lead and inspire the Customer Contact Team.
• Conduct performance reviews and coaching.
• Ensure team meets customer service goals.

Skills

Leadership skills

Conflict resolution

Performance management

Coaching

Multi-tasking

Job description

A dynamic customer service organization in Bracknell is seeking a Team Manager to lead their Customer Contact Team. In this role, you will inspire and motivate your team to deliver excellent service while managing performance through reviews and coaching. Ideal candidates will possess strong leadership skills, a passion for developing others, and the ability to handle challenging situations effectively. This position offers the chance to contribute to the organization’s ambitious customer service goals.