Customer Service Advisor

Siamo Recruitment a division of Siamo Group; Prestatyn; Vor Ort; GBP 20.000 - 26.000; Vollzeit

Zusammenfassung

Siamo Recruitment a division of Siamo Group in Prestatyn, United Kingdom, is seeking a Customer Service Advisor to be the first point of contact for customer enquiries during a busy period. You will handle inbound calls, emails and online enquiries while delivering professional and friendly support.

The role requires experience in customer service or contact centres, confident telephone manner, good IT skills, and the ability to work quickly and accurately within established procedures.

Qualifikationen

• Experience in customer service or contact centre roles.
• Excellent telephone manner and communication skills.
• Good IT and administrative skills.
• Ability to work in a fast-paced environment.
• Organised, reliable and customer-focused.

Aufgaben

• Handle inbound calls, emails and online enquiries.
• Resolve customer queries professionally and efficiently.
• Update customer records and internal systems accurately.
• Follow procedures and maintain high service standards.
• Work towards call handling, quality and performance targets.
• Escalate complex queries when required.

Kenntnisse

Customer service

Communication

IT skills

Administration

Jobbeschreibung

Join a busy, supportive contact centre team as a Customer Service Advisor, becoming the first point of contact for customer enquiries during a key busy period.

Key Responsibilities:

• Handle inbound calls, emails and online enquiries.
• Resolve customer queries professionally and efficiently.
• Update customer records and internal systems accurately.
• Follow company procedures and maintain high service standards.
• Work towards call handling, quality and performance targets.
• Escalate more complex queries where necessary.

Key Requirements:

• Previous customer service or contact centre experience.
• Confident telephone manner and strong communication skills.
• Good IT and administration skills.
• Ability to work in a fast-paced environment.
• Organised, reliable and customer-focused.

If you enjoy helping people and thrive in a busy environment, we'd love to hear from you.