Customer Service Advisor

Confidential; Prestatyn; On-site; GBP 18,000 - 24,000; Full time

Job summary

Confidential is seeking a Customer Service Advisor to act as the first point of contact during a busy period. You will handle inbound calls, emails, and online enquiries, and resolve customer queries promptly while keeping records up to date.

The role requires a confident telephone manner, good IT skills, and the ability to work in a fast-paced environment. You will be expected to follow procedures, maintain high service standards, and meet performance targets, with escalation for more complex

Qualifications

• Previous customer service or contact centre experience.
• Confident telephone manner and strong communication skills.
• Good IT and administration skills.
• Ability to work in a fast-paced environment.
• Organised, reliable and customer-focused.

Responsibilities

• Handle inbound calls, emails and online enquiries.
• Resolve customer queries professionally and efficiently.
• Update customer records and internal systems accurately.
• Follow company procedures and maintain high service standards.
• Work towards call handling, quality and performance targets.
• Escalate more complex queries where necessary.

Skills

Customer service experience

Telephone manner

IT skills

Fast-paced environment

Organised & reliable

Job description

Join a busy, supportive contact centre team as a Customer Service Advisor, becoming the first point of contact for customer enquiries during a key busy period.

Key Responsibilities:

• Handle inbound calls, emails and online enquiries.
• Resolve customer queries professionally and efficiently.
• Update customer records and internal systems accurately.
• Follow company procedures and maintain high service standards.
• Work towards call handling, quality and performance targets.
• Escalate more complex queries where necessary.

Key Requirements:

• Previous customer service or contact centre experience.
• Confident telephone manner and strong communication skills.
• Good IT and administration skills.
• Ability to work in a fast-paced environment.
• Organised, reliable and customer-focused.

If you enjoy helping people and thrive in a busy environment, we'd love to hear from you.