Customer Experience Advisor

Alliance Homes Group; West of England; On-site; GBP 21,000 - 27,000; Full time

Job summary

Alliance Homes Group is seeking a friendly on-site Customer Service Advisor to join our Contact Team in the West of England. You will be the first point of contact for customers, helping resolve queries and ensuring we get things right from the start, with a commitment to polite, clear communication.

The role involves supporting with administrative tasks and, at times, coordinating maintenance visits with our Home Repairs Team to keep our communities in great condition.

Qualifications

• Experience in customer service or working with the public preferred.
• Strong communication skills, both over the phone and in writing.
• Good IT skills and familiarity with internal systems.

Responsibilities

• Be the first point of contact for customers and help resolve queries from the start.
• Provide administrative support as needed to the Contact Team.
• Coordinate maintenance visits with the Home Repairs Team to facilitate high-quality repairs.

Job description

37 hours per week, working Monday to Friday between the hours of 8.00am - 6.00pm

We're on the lookout for a new team member to join our amazing and welcoming Contact Team. We're passionate about delivering excellent customer service, putting people first and helping make our communities places we can all be proud of.

You'll be the first point of contact for our customers, helping resolve their queries and making sure we get things right from the start. You'll also support with some administrative tasks, and at times you may help coordinate maintenance visits so our Home Repairs Team can continue providing high-quality repairs.

This is a brilliant opportunity to make a real impact and explore future development and progression across the team and the wider organisation.

About You

Our Contact Team is made up of friendly, confident team players who communicate clearly, both over the phone and in writing.

You'll have experience working with the public (not necessarily in a contact centre but this is preferred) and be able to stay calm, positive, and customer-focused, even at busy times. We're looking for someone proactive, quick-thinking, and solution-focused.

Good IT skills are important too, as you'll be working with several of our internal systems.