Customer Support Advisor (temp)

Confidential; East Midlands; On-site; GBP 15,000 - 21,000; Full time

Job summary

Confidential is seeking a confident Loyalty Support Advisor to join a busy team on a temporary basis with a potential to go permanent for the right candidate. You will handle enquiries from customers and trade partners, provide advice across multiple platforms, and use internal systems to resolve queries while building strong relationships.

This role focuses on delivering a positive customer experience, supporting promotions, and maintaining accurate records.

Qualifications

• Strong telephone and written communication skills.
• Experience handling customer enquiries and building relationships.
• Confidence making outbound calls where required.
• Excellent IT skills and the ability to work across multiple systems.
• Strong organisation and attention to detail.
• Resilience, patience and the ability to manage challenging conversations.
• The ability to work independently and as part of a wider team.
• A proactive, accountable approach to your work.

Responsibilities

• Respond to customer and trade partner enquiries via telephone and email.
• Provide support and guidance on various schemes, programmes and promotions.
• Record customer interactions and relevant information accurately on internal systems.
• Monitor enquiries and feedback, identifying opportunities to improve the customer experience.
• Build strong relationships with internal and external customers to support sales and customer retention.
• Work closely with marketing and sales teams to support promotions and customer engagement.
• Maintain accurate customer records using CRM systems.
• Provide a professional, efficient and seamless customer journey.

Skills

Telephone skills

Written communication

Customer enquiries

Relationship building

Outbound calls

IT skills across systems

Organisation/attention to detail

Resilience and patience

Independent and team work

Proactive accountability

Tools

CRM systems

Job description

We are looking for a confident and customer-focused Loyalty Support Advisor to join a busy support team, initially on a temporary basis, with an opportunity to become permanent for the right candidate.

You ll be responsible for handling enquiries from customers and trade partners, providing advice and support across a range of platforms. Using multiple internal systems, you ll help resolve queries, build strong relationships and deliver a positive customer experience.

To be considered for the role, you ll require the following essentials:

• Strong telephone and written communication skills.
• Experience handling customer enquiries and building relationships.
• Confidence making outbound calls where required.
• Excellent IT skills and the ability to work across multiple systems.
• Strong organisation and attention to detail.
• Resilience, patience and the ability to manage challenging conversations.
• The ability to work independently and as part of a wider team.
• A proactive, accountable approach to your work.

Within this position, you ll also be:

• Respond to customer and trade partner enquiries via telephone and email.
• Provide support and guidance on various schemes, programmes and promotions.
• Record customer interactions and relevant information accurately on internal systems.
• Monitor enquiries and feedback, identifying opportunities to improve the customer experience.
• Build strong relationships with internal and external customers to support sales and customer retention.
• Work closely with marketing and sales teams to support promotions and customer engagement.
• Maintain accurate customer records using CRM systems.
• Provide a professional, efficient and seamless customer journey.

Salary & Working Hours

• £13.28 per hour
• 8.30-5pm Mon-Thurs and (phone number removed)pm on Fridays
• Long term temporary role potential to become permanent for the right candidate
• Opportunity to develop customer service and relationship management skills.