Customer Consultant 12hr

The Body Shop; Tewkesbury; On-site; GBP 18,000 - 22,000; Part time

Job summary

A leading beauty retailer in Tewkesbury seeks enthusiastic consultants to provide exceptional customer service. You will assist customers in selecting products suited to their needs, contribute to driving sales, and promote the company’s values. Ideal candidates have strong interpersonal skills and previous customer service experience, along with open availability for various shifts.

Qualifications

• Customer service experience is ideal.
• Open availability for evening, weekend, and holiday shifts.

Responsibilities

• Support the store management team in driving sales.
• Provide exceptional customer service on the shop floor.
• Engage with customers to recommend suitable products.

Skills

Strong interpersonal skills

Effective communication

Passion for beauty

Job description

Overview

Your role in a nutshell: To support the store management team in driving sales and profit within the store through the delivery of exceptional customer service on the shop floor at all times. To demonstrate and uphold the values and vision of the company whilst ensuring adherence to company procedures & policies.

More about the role

With over 2,000 exciting products designed to suit every customer's preference, there\'s a lot to choose from, so our team are on-hand to talk with customers every day. We take the time to learn our customer’s needs and recommend fantastic products that make them feel so good. We offer products that are packed with natural ingredients, many of which have been sourced ethically using Community Trade programmes - so when we advise a customer on their skincare regime, we\'re not just selling them an ideal, we\'re actually helping communities build a better life too.

As part of our dedicated team of Consultants you will offer expert advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will get to learn the products, their origins and proactively engage with customers to experience a range that suits their preferences and lifestyle.

What we look for

• Strong interpersonal skills to build rapport with customers - customer service experience is ideal
• Ability to communicate and listen effectively
• A genuine passion for beauty and the retail industry
• Open availability for evening, weekend, and holiday shifts