Customer Collections Specialist

Parkside; United Kingdom; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading financial services organization is looking for a Customer Service Advisor / Collections Advisor to join their team in Milton Keynes. You will engage with customers through various channels to help them manage overdue payments while adhering to FCA regulations. Ideal candidates will have experience in credit control or collections, strong communication skills, and a collaborative attitude. The role offers a competitive salary, an annual bonus scheme, and clear career progression with a hybrid working model.

Benefits

Private healthcare

Discounted gym memberships

Ongoing training and development

Clear career progression opportunities

Competitive base salary

Qualifications

• Previous experience in Collections, Credit Control, or Financial Services customer support.
• Confident handling sensitive or difficult conversations.
• Strong understanding of FCA regulations.

Responsibilities

• Support customers across multiple communication channels to resolve outstanding balances.
• Make outbound and receive inbound calls regarding overdue payments.
• Ensure adherence to FCA regulatory requirements.

Skills

FCA regulations understanding

Empathy

Communication skills

IT skills

Attention to detail

Tools

Microsoft Office

Job description

Customer Service Advisor / Collections Advisor

MUST HAVE FCA / Financial Services Experience

Location: Milton Keynes (Hybrid Working)

Salary: Competitive + Amazing Yearly Bonus + Annual Salary Review

Hours: Monday Friday, 8:30am 5:30pm (1 in 4 Saturdays, 9am 1pm)

An exciting opportunity has arisen for a Collections Advisor to join a high-growth, forward-thinking financial services organisation based in Milton Keynes. This dynamic business is transforming the future of customer support within consumer finance. With a strong focus on empathy, innovation, and compliance, they are seeking someone who can confidently handle challenging conversations and turn them into positive outcomes for both customers and the business.

The Role: You will be responsible for supporting customers across multiple communication channels including phone, SMS, email, and online chat. Your role will be to help customers resolve outstanding balances in a professional, compliant, and customer-focused manner. Whether working with individuals experiencing financial difficulty or guiding customers through repayment options, you will play a key role in helping people regain control of their finances.

Key Responsibilities

• Making outbound and receiving inbound calls to discuss and resolve overdue payments
• Communicating with customers through SMS, email, and webchat
• Offering practical, FCA‑compliant solutions to customers in financial difficulty
• Making informed decisions that balance customer needs and business objectives
• Maintaining high standards of service, professionalism, and compliance
• Ensuring full adherence to internal procedures and FCA regulatory requirements
• Supporting wider business teams when required

The Ideal Candidate

• Previous experience in Collections, Credit Control, or Financial Services customer support
• Strong understanding of FCA regulations and Treating Customers Fairly (TCF)
• Confident handling sensitive or difficult conversations with empathy and resilience
• Excellent verbal and written communication skills
• Strong IT skills, including proficiency in Microsoft Office
• Ability to prioritise workload, work well under pressure, and maintain attention to detail
• A proactive, positive attitude with a willingness to go above and beyond

What s On Offer

• Competitive base salary
• Amazing annual bonus scheme
• Guaranteed annual salary review
• Clear career progression opportunities within a growing business
• Hybrid working model
• Comprehensive benefits package including private healthcare and discounted gym memberships
• Ongoing training and development within a supportive environment
• A collaborative culture that values innovation and continuous improvement

All applicants will be subject to basic criminal record and credit checks in line with UK government pre‑employment screening standards. This is more than just a collections role it is an opportunity to join a business that genuinely values its people and is committed to making a positive difference in customers lives.

Apply now to advance your career in financial services.