Customer-Centric Retail Security Officer

Mitie Group plc.; Hertford Heath; Sur place; GBP 17 000 - 24 000; Plein temps

Avantages offerts par ce poste

50 hours per week guaranteed

20% colleague discount

Company-funded training and SIA lic.

Flexible benefits platform Choices

Discounts and wellbeing programs

Résumé du poste

Mitie Group plc. is recruiting a Retail Security Officer for M&S Hertford to ensure a safe, welcoming store environment. The role focuses on protecting people and assets while delivering excellent customer service within a premium retail setting.

You will maintain a visible security presence, assist customers and colleagues, and respond to incidents with professionalism and calm under pressure. A comprehensive training path is provided.

Qualifications

• 5 years of trackable working history in the UK.
• Experience in customer-facing environments preferred.
• Professional and people-focused with calm under pressure.

Responsabilités

• Maintain a visible, welcoming security presence in-store.
• Support customers and colleagues professionally.
• Respond to incidents, theft and security concerns.
• De-escalate challenging situations calmly and respectfully.
• Collaborate with store teams within the M&S environment.
• Uphold high standards of professionalism and customer service.

Connaissances

Strong communication

People skills

Professionalism

Emotional intelligence

Calm under pressure

Customer focus

Description du poste

Mitie Group plc. is recruiting a Retail Security Officer for M&S Hertford to ensure a safe, welcoming store environment. The role focuses on protecting people and assets while delivering excellent customer service within a premium retail setting.

You will maintain a visible security presence, assist customers and colleagues, and respond to incidents with professionalism and calm under pressure. A comprehensive training path is provided.