Customer Category Manager

Muller UK & Ireland; Market Drayton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading dairy company in the UK is seeking a Customer Category Manager to drive category growth and build trusted partnerships. This role focuses on developing strategic plans, analyzing data for insights, and representing customer voice in brand development. Ideal candidates should have a bachelor's degree and a strong background in communication and stakeholder relationships. This position offers a competitive salary, bonus scheme, and comprehensive benefits.

Benefits

Competitive Salary

Bonus scheme

Company car

Private medical healthcare

Contributory pension plan

Life Assurance

Employee Assistance Programme

Generous annual leave

Flexible benefits programme

Access to a Rewards Benefits Programme

Qualifications

• Confident and adaptable communication style.
• Positive can-do mindset.
• Strong analytical and strategic thinking skills.

Responsibilities

• Lead development of category growth plans.
• Act as primary category contact for customers.
• Analyze data to identify trends and ensure effective communication.

Skills

Strong stakeholder relationships

Communication skills

Curiosity and creativity

Analytical skills

Education

Bachelor's degree or equivalent experience

Tools

Circana

Kantar

Job description

Customer Category Manager

Location: Market Drayton Contract Type: Full-time, Permanent

Bring your passion for category growth and data-driven storytelling to M??ller.

At M??ller, we’re proud to craft products that bring moments of pleasure to millions. As a Customer Category Manager, you’ll be at the heart of our commercial strategy-building trusted customer partnerships, unlocking category growth and championing the M??ller brand through insight-led thinking.

What You’ll Do

• Lead the development and delivery of category growth plans and the SBD Vision, including Perfect Store Standards across all formats (in-store and online).
• Act as the primary category contact for your customer base, supported by a clear external contact strategy.
• Drive simple, effective cross‑functional communication on category performance, NPD status and actionable insights.
• Represent the voice of the customer and category in brand development, acting as a Brand Champion.
• Support a coaching culture, encouraging team development and collaboration.
• Contribute to strategic business processes including SBRs, account planning and JBPs.
• Analyse data to identify trends and opportunities, turning insights into compelling commercial stories.

What You’ll Bring

• A bachelor's degree or equivalent experience.
• A confident, articulate and adaptable communication style.
• A positive, can‑do mindset with the ability to build strong stakeholder relationships.
• Curiosity and creativity in presenting a compelling vision for growth.
• A keen eye for detail, with the ability to think strategically and challenge the status quo.
• A self‑motivated approach and a desire to support both personal and team development.

Desirable experience includes:

• Working knowledge of Circana, Kantar and retailer data systems (e.g. Sainsbury’s SIP).
• Presentation and negotiation skills.
• Basic leadership experience and a strong understanding of commercial processes.

What You’ll Receive

In return for your commitment, drive and enthusiasm, we offer our employees numerous benefits as part of your employment, including:

• Competitive Salary
• Bonus scheme
• Company car
• Private medical healthcare
• Contributory pension plan
• Life Assurance
• Employee Assistance Programme
• Generous annual leave increasing with service.
• Flexible benefits programme
• In addition, our employees have access to a Rewards Benefits Programme, giving you a range of discounts across 800 retailers online and in store

Why Join M??ller?

We’re a values‑led business with a passion for quality, innovation and our people. When you join M??ller, you’re not just taking a job - you’re becoming part of a team that’s proud to make products people love.

Ready to shape the future of dairy with us?

Apply now and bring your category expertise to a brand that’s built on trust, insight and growth.

Contact Details:

F.A.O. UK Recruitment, M??ller UK & Ireland, Shrewsbury Road, Market Drayton, Shropshire, TF9 3SQ