Customer Care Technician

Barratt Redrow; Huddersfield; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading construction firm is seeking a Customer Care representative to ensure high standards in home buyer support. Your role will involve attending customer appointments, resolving construction defects, and providing professional service. Ideal candidates will have a construction background and excellent interpersonal skills. This position offers a competitive salary and a flexible hybrid working environment tailored to enhance work-life balance.

Benefits

Competitive Salary

Competitive Bonus Scheme

Private Medical Cover

26 days' holiday

Flexible Benefits

Qualifications

• Experience in construction or trades such as painting, decorating, carpentry, and joinery.
• Ability to resolve defects promptly and meet high standards.
• Excellent customer service skills.

Responsibilities

• Attend and manage customer appointments punctually.
• Resolve construction defects to a high standard.
• Inspect reported defects and provide comprehensive reports.

Skills

Construction knowledge

Interpersonal skills

Problem-solving abilities

Job description

The Customer Care team make sure home buyers receive the very best care following their home buying experience. Being in a customer-facing role with us is a little bit different than most businesses. Our customers expect their homes to be of the highest standard, and you'll make sure they are, by being on hand with answers and practical help. Because of the things you'll be dealing with we look, ideally, for construction or building experience. More importantly than that though, is your passion for quality and professionalism. Reporting to the Customer Care Operations Manager or Customer Care Manager, to be the face of Customer Care within our customers' homes, providing a high level of customer care to the customer, to be punctual for appointment's and to provide effective solution to customer problems. You will be expected to:

• Take instruction from Customer Care Co-ordinators/Administrators, ensuring all customer appointments are attended on time and any materials required are sourced prior to the appointment
• Resolve defects in a speedy manner, to a high standard and to ensure all works completed are signed by the customer
• Complete all required paperwork (timesheets) for submission to the Divisional offices, facilitating accurate record keeping
• Carry out inspections of reported defects as and when required and issue a full report with photographs to the Customer Care Co‑ordinator/Administrator
• Complete mileage forms, SHE forms, invoices forms and submit on the last day of the month; Report any repetitive defects on active and non-active sites to the Customer Care Manager/Executive to discuss with the Commercial/Technical Director
• Comprehensive knowledge of construction and ability to problem-solve with defects, likely to come from a background in the trades e.g. Painting, Decorating, Carpentry and Joinery
• Excellent interpersonal skills and ability to deal with customers in a friendly and professional manner, and exhibit high service standards to ensure customer expectations are met

Barratt adopts a hybrid way of working which assumes that where roles allow, our office-based colleagues divide their time between working in the office, on our construction sites and sales offices, and working from home, as the role dictates. We recognise the many benefits that an effective hybrid working culture brings to both the Company and our colleagues. We are building an organisation where anyone with drive and talent can pursue the career they want. We are building a culture where anyone, regardless of gender, race, age, sexuality, disability, background or any other characteristic, can progress and be proud to work for us.

• Competitive Salary
• Competitive Bonus Scheme
• Private Medical Cover - Single Cover
• 26 days' holiday (increase by 1 day for every 3 years' continuous service up to 29 days)
• Choice of Flexible Benefits
• Enhanced Family Friendly Policies

Our Benefits Are Fit To Measure Today's housebuilding professional need tomorrow's benefits, so they're ready for whatever the future brings. When you join Barratt, you get the kind of support you would expect from a business built for a modern working world. Private medical cover Private healthcare support is available for timely access to a virtual GP, for diagnosis, treatment and more - including physio and talking therapies. You can even add family members. Pension First-class pension schemes with the option of up to 10% employer contributions. Annual Health Assessment All colleagues are able to access a fully funded annual health assessment, helping you to proactively manage your health and wellbeing. Financial Benefits As well as a competitive salary, we offer many ways to make life more affordable - from access to employee loans and savings accounts, to house purchase discounts. Lifestyle Benefits Cycle to Work scheme, reduced hotel rate, discounts at major retailers… These make a massive difference to the quality of your lifestyle. So much more… From death in service, paid volunteer and study leave, enhanced family friendly policies (including our Parents and Carers leave) to a share buying scheme, we have an incredible range of additional benefits.