Customer Care Technician

CSC Recruitment Ltd; Cambridge; On-site; GBP 38,000 - 45,000; Full time

Job summary

A reputable housing developer is looking for an experienced Customer Care Technician to join their team in Cambridgeshire. The successful candidate will be responsible for resolving customer care defects in new build homes, performing multi-trade repairs, and ensuring high customer satisfaction. This permanent role offers a competitive salary of up to £45,000 and a 42.5-hour working week, with opportunities for career progression. If you have a strong background in new build housing, we want to hear from you.

Benefits

Permanent position

Competitive salary

Career progression opportunities

Stable work environment

Qualifications

• Proven experience in new build housing is essential.
• Strong multi-trade background (carpentry, patch plastering, plumbing, decorating).
• Ability to work independently and manage own workload.

Responsibilities

• Attend and resolve customer care defects in occupied properties.
• Carry out multi-trade repairs and maintenance to high standard.
• Liaise with customer care team and site teams.

Skills

Customer service skills

Multi-trade repairs

Communication skills

Attention to detail

Job description

Customer Care Technician - New Build Housing

Location: Cambridgeshire
Contract: Permanent
Hours: 42.5 hours per week
Salary: Up to £45,000 per annum (depending on experience)

We are working with a well-established housing developer who is looking to appoint an experienced Customer Care Technician to cover new build housing sites across Cambridgeshire.

This is an excellent opportunity for a skilled tradesperson with strong customer service skills and proven experience in new build housing to join a growing and reputable developer on a permanent basis.

The Role

As a Customer Care Technician, you will be responsible for carrying out remedial works and defect repairs in occupied new build homes, ensuring a high standard of workmanship and customer satisfaction.

Key responsibilities include

• Attending and resolving customer care defects within occupied properties
• Carrying out multi-trade repairs and maintenance to a high standard
• Diagnosing issues and completing works efficiently and professionally
• Liaising with the customer care team and site teams
• Maintaining accurate records of works completed
• Providing an excellent level of customer service at all times

About You

• Proven experience working in new build housing is essential
• Strong multi-trade background (e.g. carpentry, patch plastering, basic plumbing, decorating)
• Excellent customer-facing and communication skills
• Ability to work independently and manage your own workload
• Full UK driving licence
• High attention to detail and pride in workmanship

What's on Offer

• Permanent position with a reputable housing developer
• Competitive salary up to £45,000
• 42.5-hour working week
• Long-term career stability and progression opportunities

If you are an experienced Customer Care Technician with new build housing experience and are looking for a stable, permanent role covering Cambridgeshire, we'd like to hear from you