Customer Care Team Lead — Inspire, Coach & Elevate CX

Adore Recruitment; Southend-on-Sea; On-site; GBP 35,000 - 40,000; Full time

Job summary

A dynamic organization in Southend-on-Sea is seeking a Customer Care Team Manager to lead and inspire a team of Customer Care Consultants. The successful candidate will drive results, enhance customer experience, and foster a positive team culture. With a competitive salary, performance bonuses, and comprehensive benefits, this role offers the chance to shape customer strategy and operational success. Ideal applicants will have customer service leadership experience and strong analytical skills.

Benefits

Performance bonus

Full benefits package

Support for learning and progression

Qualifications

• Proven leadership experience in a customer service or contact centre environment.
• Strong coaching and mentoring skills.
• Results-driven with strong analytical and reporting capabilities.

Responsibilities

• Lead, coach, and develop a team of Customer Care Consultants.
• Manage complex and regulated complaint resolution processes.
• Produce reports, identify trends, and make recommendations for operations.

Skills

Leadership experience

Coaching skills

Analytical skills

Communication skills

Stakeholder management

Microsoft Office proficiency

Education

IF1 qualification

Job description

A dynamic organization in Southend-on-Sea is seeking a Customer Care Team Manager to lead and inspire a team of Customer Care Consultants. The successful candidate will drive results, enhance customer experience, and foster a positive team culture. With a competitive salary, performance bonuses, and comprehensive benefits, this role offers the chance to shape customer strategy and operational success. Ideal applicants will have customer service leadership experience and strong analytical skills.