Customer Care Specialist — Inbound Call Pro

Advance TRS; England; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading customer service provider in the United Kingdom is seeking a Call Handler / Customer Service Advisor to be the first point of contact for customers. You will manage inbound and outbound calls, log requests, and resolve queries professionally. Ideal candidates should possess strong verbal communication skills, a calm demeanor under pressure, and a customer-focused attitude. This role offers opportunities for continuous improvement and skills development in a dynamic environment.

Qualifications

• Strong verbal communication and active listening skills.
• Ability to remain calm under pressure.
• Fast and accurate data entry skills with good attention to detail.

Responsibilities

• Handle a high volume of incoming phone calls.
• Log and update customer information accurately.
• Assess and prioritise calls for escalation.

Skills

Strong verbal communication

Active listening

Calm under pressure

Fast and accurate data entry

Proficient in CRM platforms

Problem-solving mindset

Good organisational skills

Customer-focused attitude

Job description

A leading customer service provider in the United Kingdom is seeking a Call Handler / Customer Service Advisor to be the first point of contact for customers. You will manage inbound and outbound calls, log requests, and resolve queries professionally. Ideal candidates should possess strong verbal communication skills, a calm demeanor under pressure, and a customer-focused attitude. This role offers opportunities for continuous improvement and skills development in a dynamic environment.