Customer Care Specialist – In-Office (Crawley)

BD; Crawley; On-site; GBP 28,000 - 42,000; Full time

Job summary

BD in the United Kingdom is hiring a Customer Care Representative in Crawley to manage customer queries from initial contact to resolution, including order management, returns, service claims and system updates. The role requires strong organization, attention to detail and ownership, with in-office work four days a week and an 18-month fixed-term contract.

BD emphasizes a supportive Total Rewards program and a customer-focused culture.

Qualifications

• Experience in customer service or order management environments.
• Clear and professional communication with a customer-focused approach.
• Strong attention to detail and data accuracy.
• Ability to manage multiple priorities and meet service levels.

Responsibilities

• Manage customer queries from initial contact through to resolution.
• Take ownership of customer care and operational activities.
• Process orders, returns, service claims and related system updates.
• Prioritise daily activities to meet customer needs and deadlines.
• Identify and resolve issues promptly and escalate when needed.
• Collaborate with colleagues to maintain continuity of service.
• Maintain accurate customer and operational data.
• Suggest process improvements for a better customer experience.

Skills

Case Management

Email Management

Telephone Customer Service

Time Management

Job description

BD in the United Kingdom is hiring a Customer Care Representative in Crawley to manage customer queries from initial contact to resolution, including order management, returns, service claims and system updates. The role requires strong organization, attention to detail and ownership, with in-office work four days a week and an 18-month fixed-term contract.

BD emphasizes a supportive Total Rewards program and a customer-focused culture.