Customer Care & Operations Manager (18mo FTC)

Becton, Dickinson and Company; Crawley; On-site; GBP 24,000 - 32,000; Full time

Job summary

BD in the United Kingdom seeks a Customer Care Representative to manage customer queries from initial contact through to resolution, including orders, returns, service claims and related system updates. You will own customer care activities, ensure accurate data handling, and meet service levels as part of a collaborative team.

The role emphasizes proactive problem-solving, attention to detail and cross-functional collaboration to improve processes and deliver exceptional customer experiences.

Qualifications

• Experience in customer service, customer care, order management or a similar operational environment.
• Clear and professional communication skills with a genuine interest in providing a positive customer experience.
• Strong attention to detail and the ability to work accurately when managing customer and operational information.
• Confidence managing several priorities while meeting deadlines and agreed service levels.
• Practical problem-solving skills with the ability to take ownership of an issue and follow it through to resolution.

Responsibilities

• Manage customer queries from initial contact through to resolution in a timely and professional way.
• Take ownership of customer care and operational activities, completing work accurately and within agreed service levels.
• Process orders, returns, service claims and related system updates while maintaining accurate information.
• Prioritise daily activities effectively to meet customer needs, deadlines and business requirements.
• Identify and resolve issues early, seeking additional support when needed to prevent unnecessary delays.
• Work with colleagues across the business to resolve customer issues and maintain continuity of service.
• Maintain accurate customer and operational data in line with required processes and BD standards.
• Identify opportunities to improve processes and contribute to a more efficient and consistent customer experience.
• Experience in customer service, customer care, order management or a similar operational environment.
• Clear and professional communication skills with a genuine interest in providing a positive customer experience.
• Strong attention to detail and the ability to work accurately when managing customer and operational information.
• Confidence managing several priorities while meeting deadlines and agreed service levels.
• Practical problem-solving skills with the ability to take ownership of an issue and follow it through to resolution.
• Comfortable working independently while cooperating with colleagues to resolve queries and improve ways of working.

Skills

Customer service

Clear communication

Attention to detail

Multi-tasking

Problem solving

Microsoft Office

Salesforce CRM

Collaboration

Proactive

Results driven

Self-starter

Tools

Salesforce CRM

Microsoft Office

Job description

BD in the United Kingdom seeks a Customer Care Representative to manage customer queries from initial contact through to resolution, including orders, returns, service claims and related system updates. You will own customer care activities, ensure accurate data handling, and meet service levels as part of a collaborative team.

The role emphasizes proactive problem-solving, attention to detail and cross-functional collaboration to improve processes and deliver exceptional customer experiences.