Customer Service Representative - 18 month Fixed Term Contract

Becton, Dickinson and Company; Crawley; On-site; GBP 28,000 - 42,000; Full time

Job summary

Becton, Dickinson and Company (BD) is hiring a Customer Care Representative for a fixed-term 18-month contract based at our Crawley site in the United Kingdom. The role focuses on managing customer queries from initial contact to resolution, with responsibilities including order management, returns, service claims, and system updates.

Strong organisational skills and attention to detail are essential. Ideal candidates will have experience in customer service or order management, clear

Qualifications

• Experience in customer service, customer care, order management or a similar operational environment.

Responsibilities

• Manage customer queries from initial contact through to resolution in a timely and professional way.
• Take ownership of customer care and operational activities, completing work accurately and within agreed service levels.
• Process orders, returns, service claims and related system updates while maintaining accurate information.
• Prioritise daily activities effectively to meet customer needs, deadlines and business requirements.
• Identify and resolve issues early, seeking additional support when needed to prevent delays.
• Work with colleagues across the business to resolve customer issues and maintain continuity of service.

Skills

Case Management

Email Management

Telephone Customer Service

Time Management

Tools

Salesforce CRM

Microsoft Office

Job description

We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description As a Customer Care Representative you will manage customer queries from initial contact through to resolution while supporting activities including order management, returns, service claims and system updates. The role requires good organisation, attention to detail and the confidence to take ownership of issues while working with colleagues across the business to find effective solutions.(18 month Fixed Term Contract)

Responsibilities

• Manage customer queries from initial contact through to resolution in a timely and professional way.
• Take ownership of customer care and operational activities, completing work accurately and within agreed service levels.
• Process orders, returns, service claims and related system updates while maintaining accurate information.
• Prioritise daily activities effectively to meet customer needs, deadlines and business requirements.
• Identify and resolve issues early, seeking additional support when needed to prevent unnecessary delays.
• Work with colleagues across the business to resolve customer issues and maintain continuity of service.
• Maintain accurate customer and operational data in line with required processes and BD standards.
• Identify opportunities to improve processes and contribute to a more efficient and consistent customer experience.

Preferred Requirements

• Experience in customer service, customer care, order management or a similar operational environment.
• Clear and professional communication skills with a genuine interest in providing a positive customer experience.
• Strong attention to detail and the ability to work accurately when managing customer and operational information.
• Confidence managing several priorities while meeting deadlines and agreed service levels.
• Practical problem‑solving skills with the ability to take ownership of an issue and follow it through to resolution.
• Comfortable working independently while cooperating with colleagues to resolve queries and improve ways of working.
• Computer literacy with proficiency in Microsoft Office, CRM (Salesforce)

Required Skills

• Case Management
• Email Management
• Telephone Customer Service
• Time Management

Primary Work Location

GBR Crawley

Work Shift

At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance‑based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under "Our Commitment to You." Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed. Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly rate ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role. Salary Range Information £27,600.00 - £42,075.00 GBP Annual

BD is a leading global medical technology company that creates medical technology, devices and laboratory equipment for a variety of needs across the healthcare continuum. At BD, we are looking for candidates who possess passion, innovative solutions and a commitment to our one mission of improving access to groundbreaking medical and biotechnology services for people near and far, delivering state‑of‑the‑art technology and cutting‑edge research in the battle to fight and cure infectious diseases. With a global reach that extends across 50 countries worldwide, our network of professionals collaborates on effective measures to deliver enhanced patient quality such as lower health care delivery costs, improved health care and safety, and expanded health care for all.

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive. We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face‑to‑face collaboration supports your learning, your progress, and your success. To learn more about BD visit https://bd.com/careers.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.