Customer Care Specialist (18-Month Contract)

Becton, Dickinson and Company; Crawley; Presencial; GBP 28.000 - 42.000; Jornada completa

Descripción de la vacante

Becton, Dickinson and Company (BD) is hiring a Customer Care Representative for a fixed-term 18-month contract based at our Crawley site in the United Kingdom. The role focuses on managing customer queries from initial contact to resolution, with responsibilities including order management, returns, service claims, and system updates.

Strong organisational skills and attention to detail are essential. Ideal candidates will have experience in customer service or order management, clear

Formación

• Experience in customer service, customer care, order management or a similar operational environment.

Responsabilidades

• Manage customer queries from initial contact through to resolution in a timely and professional way.
• Take ownership of customer care and operational activities, completing work accurately and within agreed service levels.
• Process orders, returns, service claims and related system updates while maintaining accurate information.
• Prioritise daily activities effectively to meet customer needs, deadlines and business requirements.
• Identify and resolve issues early, seeking additional support when needed to prevent delays.
• Work with colleagues across the business to resolve customer issues and maintain continuity of service.

Conocimientos

Case Management

Email Management

Telephone Customer Service

Time Management

Herramientas

Salesforce CRM

Microsoft Office

Descripción del empleo

Becton, Dickinson and Company (BD) is hiring a Customer Care Representative for a fixed-term 18-month contract based at our Crawley site in the United Kingdom. The role focuses on managing customer queries from initial contact to resolution, with responsibilities including order management, returns, service claims, and system updates.

Strong organisational skills and attention to detail are essential. Ideal candidates will have experience in customer service or order management, clear