Contract Support Specialist - Helpdesk & Client Care

CBRE Group, Inc.; United Kingdom; A distancia; GBP 17.000 - 25.000; Jornada completa

Descripción de la vacante

CBRE Group, Inc. is seeking a Contract Support to join our team in the United Kingdom. The role focuses on delivering exceptional customer service and business support to drive growth within the Business Unit.

The successful candidate will determine fault priorities, liaise with site teams and head office, and manage quotations, purchase orders, and the supply chain to meet SLAs while upholding contract scope and CBRE culture.

Formación

• Experience in a similar customer facing role in a medium-sized business.
• Excellent command of the English language demonstrated through strong verbal and written communication.
• GCSE English and Maths; A-Level/HNC qualifications would be beneficial.

Responsabilidades

• Provide professional customer service by answering calls and emails in a timely manner.
• Determine the nature and priority of faults based on client information.
• Liaise with site teams and head office for accurate processing of quotations and purchase orders.
• Manage the supply chain and drive adherence to SLAs.
• Coordinate with engineering to attend callouts within SLA.
• Obtain understanding of contract scope and ensure work aligns with it.
• Raise and assign work orders to relevant resources and monitor progress.
• Identify and implement innovations to enhance contract performance and client satisfaction.
• Maintain QHSE documentation and ensure easy access on company systems.
• Manage site systems including PPM, reactives and reporting.
• Promote CBRE culture and maintain team morale.
• Communicate effectively with internal teams and external customers.

Conocimientos

Outlook

Word

Excel

Access

PowerPoint

Educación

GCSE English

GCSE Maths

A-Level/HNC beneficial

Herramientas

Dynamics

Concept

Maximo

Descripción del empleo

CBRE Group, Inc. is seeking a Contract Support to join our team in the United Kingdom. The role focuses on delivering exceptional customer service and business support to drive growth within the Business Unit.

The successful candidate will determine fault priorities, liaise with site teams and head office, and manage quotations, purchase orders, and the supply chain to meet SLAs while upholding contract scope and CBRE culture.