Customer Service Representative - 18 month Fixed Term Contract

BD; Crawley; On-site; GBP 28,000 - 42,000; Full time

Job summary

BD in the United Kingdom is hiring a Customer Care Representative in Crawley to manage customer queries from initial contact to resolution, including order management, returns, service claims and system updates. The role requires strong organization, attention to detail and ownership, with in-office work four days a week and an 18-month fixed-term contract.

BD emphasizes a supportive Total Rewards program and a customer-focused culture.

Qualifications

• Experience in customer service or order management environments.
• Clear and professional communication with a customer-focused approach.
• Strong attention to detail and data accuracy.
• Ability to manage multiple priorities and meet service levels.

Responsibilities

• Manage customer queries from initial contact through to resolution.
• Take ownership of customer care and operational activities.
• Process orders, returns, service claims and related system updates.
• Prioritise daily activities to meet customer needs and deadlines.
• Identify and resolve issues promptly and escalate when needed.
• Collaborate with colleagues to maintain continuity of service.
• Maintain accurate customer and operational data.
• Suggest process improvements for a better customer experience.

Skills

Case Management

Email Management

Telephone Customer Service

Time Management

Job description

We are the people who give possibilities purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

As a Customer Care Representative you will manage customer queries from initial contact through to resolution while supporting activities including order management, returns, service claims and system updates. The role requires good organisation, attention to detail and the confidence to take ownership of issues while working with colleagues across the business to find effective solutions.(18 month Fixed Term Contract)

Responsibilities

• Manage customer queries from initial contact through to resolution in a timely and professional way.
• Take ownership of customer care and operational activities, completing work accurately and within agreed service levels.
• Process orders, returns, service claims and related system updates while maintaining accurate information.
• Prioritise daily activities effectively to meet customer needs, deadlines and business requirements.
• Identify and resolve issues early, seeking additional support when needed to prevent unnecessary delays.
• Work with colleagues across the business to resolve customer issues and maintain continuity of service.
• Maintain accurate customer and operational data in line with required processes and BD standards.
• Identify opportunities to improve processes and contribute to a more efficient and consistent customer experience.

Preferred Requirements:

• Experience in customer service, customer care, order management or a similar operational environment.
• Clear and professional communication skills with a genuine interest in providing a positive customer experience.
• Strong attention to detail and the ability to work accurately when managing customer and operational information.
• Confidence managing several priorities while meeting deadlines and agreed service levels.
• Practical problem-solving skills with the ability to take ownership of an issue and follow it through to resolution.
• Comfortable working independently while cooperating with colleagues to resolve queries and improve ways of working.
• Computer literacy with proficiency in Microsoft Office, CRM (Salesforce)

BD is proud to be certified as a Top Employer 2026 in United Kingdom and in Europe, reflecting our commitment to creating an exceptional working environment

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

To learn more about BD visit https://bd.com/careers.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Required Skills

Case Management, Email Management, Telephone Customer Service, Time Management

Optional Skills

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Primary Work Location

GBR Crawley

Salary Range Information

£27,600.00 - £42,075.00 GBP Annual

At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under "Our Commitment to You."

Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed.

Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role.