Customer Care Specialist (Fixed Term) – WFH Optional

Adecco Portugal; Redditch; Sur place; GBP 23 000 - 29 000; Plein temps

Avantages offerts par ce poste

WFH after probation

Office-based for 6 months

Résumé du poste

Adecco Group UK & Ireland is hiring a Customer Care Specialist on a fixed-term contract in Redditch, Worcestershire. The role is full-time, Monday to Friday, 9am-5pm, with a salary of £26,000 per year plus a 15% annual bonus. You will manage inquiries, process orders, and work with teams to resolve issues, delivering a high standard of customer service.

Immediate start available. First 6 months office-based with the option to work from home 2 days per week thereafter.

Qualifications

• Previous customer service or order management experience.
• Experience with CRM systems such as Salesforce or SAP.
• Detail-oriented with a high level of accuracy.

Responsabilités

• Handle inbound customer enquiries via phone, email and online channels.
• Process service requests, quotations, and customer orders accurately.
• Track orders and update customers on progress and delivery times.
• Coordinate with technical teams and internal departments to resolve queries and issues.
• Record customer feedback and support continuous improvement of service delivery.
• Escalate unresolved issues promptly and ensure timely resolution.

Connaissances

Communication skills

Attention to detail

Problem solving

Multitasking

Team orientation

Customer service experience

Formation

Customer service training

Outils

Salesforce

SAP

Description du poste

Adecco Group UK & Ireland is hiring a Customer Care Specialist on a fixed-term contract in Redditch, Worcestershire. The role is full-time, Monday to Friday, 9am-5pm, with a salary of £26,000 per year plus a 15% annual bonus. You will manage inquiries, process orders, and work with teams to resolve issues, delivering a high standard of customer service.

Immediate start available. First 6 months office-based with the option to work from home 2 days per week thereafter.