Customer Service Representative

Becton, Dickinson and Company; Winnersh; Presencial; GBP 25.000 - 38.000; Jornada completa

Descripción de la vacante

Becton, Dickinson and Company is hiring a Customer Care Representative for the MMS Customer Service team to support UK customers on orders, pricing, servicing and loans. You will collaborate with Sales, Clinical, Supply Chain and Warehouse to ensure accurate, timely handling of requests and strong customer satisfaction.

Based in Winnersh, you will use Navision and Salesforce to manage orders, returns and account records, while proactively resolving questions and escalating issues as needed.

Formación

• Experience in customer service, order management or a similar customer-facing role.
• Strong written and verbal communication skills with a professional, helpful approach.
• Good attention to detail when processing orders and maintaining records across multiple systems.
• Ability to manage multiple enquiries and priorities, following tasks through to completion.
• Practical problem-solving skills and knowing when to escalate issues.

Responsabilidades

• Manage customer enquiries by email and telephone, providing clear information about orders, pricing, products, parts, servicing and repairs.
• Process sales orders and service work orders accurately and promptly using Microsoft Dynamics Navision.
• Coordinate product returns, collections, loan equipment and Equipment Loan Agreements, keeping customers informed throughout the process.
• Maintain accurate customer accounts and records in Navision and update information in Salesforce.
• Resolve customer queries and complaints professionally, involving relevant teams for escalation when needed.
• Work with Sales, Clinical, Supply Chain, Warehouse and the UK Depot to coordinate requests and maintain service effectiveness.
• Proactively contact customers to resolve outstanding queries and support timely return of devices to the UK Depot.

Conocimientos

Customer service

Order management

Sales support

Communication

Problem solving

Herramientas

Microsoft Dynamics Navision

Salesforce

Descripción del empleo

We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

As a Customer Care Representative join our MMS Customer Service team and provide a reliable, responsive experience for customers across the UK. You will support customers throughout their journey with BD, from answering questions about orders, products and pricing to coordinating servicing, repairs, returns and loan equipment. You will also work closely with Sales, Clinical, Supply Chain, Warehouse and the UK Depot teams to make sure requests are handled accurately and efficiently.

Responsibilities

• Manage customer enquiries by email and telephone, providing clear information about orders, pricing, products, parts, servicing and repairs.
• Process sales orders and service work orders accurately and promptly using Microsoft Dynamics Navision.
• Coordinate product returns, collections, loan equipment and Equipment Loan Agreements while keeping customers informed throughout the process.
• Maintain accurate customer accounts and records in Navision and create or update relevant information in Salesforce.
• Resolve customer queries and complaints professionally, involving the appropriate teams when additional support or investigation is required.
• Work with Sales, Clinical, Supply Chain, Warehouse and the UK Depot to coordinate customer requests and maintain an effective service.
• Contact customers proactively to resolve outstanding queries and support the timely return of devices to the UK Depot.
• Contribute ideas that improve customer service, team processes and commercial opportunities while supporting and sharing knowledge with colleagues.

Preferred Requirements

• About you Experience in customer service, order management, sales support or a similar customer-facing environment.
• Strong written and verbal communication skills with the ability to provide clear, professional and helpful customer support.
• Good attention to detail when processing orders, maintaining customer records and working with multiple systems.
• Confidence managing several enquiries and priorities while taking responsibility for seeing tasks through to completion.
• Practical problem-solving skills and the judgement to recognise when an issue needs additional support or escalation.
• Comfortable using digital business systems; experience with Microsoft Dynamics Navision and Salesforce would be an advantage.

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive. We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success. To learn more about BD visit https://bd.com/careers. Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Required Skills Optional Skills . Primary Work Location GBR Winnersh - Eskdale Road Additional Locations Work Shift At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under 'Our Commitment to You.' Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed. Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role.

Salary Range Information £25,000.00 - £38,125.00 GBP Annual

BD is a leading global medical technology company that creates medical technology, devices and laboratory equipment for a variety of needs across the healthcare continuum. At BD, we are looking for candidates who possess passion, innovative solutions and a commitment to our one mission of improving access to groundbreaking medical and biotechnology services for people near and far, delivering state-of-the-art technology and cutting-edge research in the battle to fight and cure infectious diseases. With a global reach that extends across 50 countries worldwide, our network of professionals collaborates on effective measures to deliver enhanced patient quality such as lower health care delivery costs, improved health care and safety, and expanded health care for all. Join our company and see how you can become a part of one global mission to make a difference in human health.