MedTech Customer Care Specialist (UK)

Becton, Dickinson and Company; Winnersh; On-site; GBP 25,000 - 38,000; Full time

Job summary

Becton, Dickinson and Company is hiring a Customer Care Representative for the MMS Customer Service team to support UK customers on orders, pricing, servicing and loans. You will collaborate with Sales, Clinical, Supply Chain and Warehouse to ensure accurate, timely handling of requests and strong customer satisfaction.

Based in Winnersh, you will use Navision and Salesforce to manage orders, returns and account records, while proactively resolving questions and escalating issues as needed.

Qualifications

• Experience in customer service, order management or a similar customer-facing role.
• Strong written and verbal communication skills with a professional, helpful approach.
• Good attention to detail when processing orders and maintaining records across multiple systems.
• Ability to manage multiple enquiries and priorities, following tasks through to completion.
• Practical problem-solving skills and knowing when to escalate issues.

Responsibilities

• Manage customer enquiries by email and telephone, providing clear information about orders, pricing, products, parts, servicing and repairs.
• Process sales orders and service work orders accurately and promptly using Microsoft Dynamics Navision.
• Coordinate product returns, collections, loan equipment and Equipment Loan Agreements, keeping customers informed throughout the process.
• Maintain accurate customer accounts and records in Navision and update information in Salesforce.
• Resolve customer queries and complaints professionally, involving relevant teams for escalation when needed.
• Work with Sales, Clinical, Supply Chain, Warehouse and the UK Depot to coordinate requests and maintain service effectiveness.
• Proactively contact customers to resolve outstanding queries and support timely return of devices to the UK Depot.

Skills

Customer service

Order management

Sales support

Communication

Problem solving

Tools

Microsoft Dynamics Navision

Salesforce

Job description

Becton, Dickinson and Company is hiring a Customer Care Representative for the MMS Customer Service team to support UK customers on orders, pricing, servicing and loans. You will collaborate with Sales, Clinical, Supply Chain and Warehouse to ensure accurate, timely handling of requests and strong customer satisfaction.

Based in Winnersh, you will use Navision and Salesforce to manage orders, returns and account records, while proactively resolving questions and escalating issues as needed.