Hybrid Customer Account Manager | Relationship Pro

Acorn by Synergie; Bedwas; Hybrid; GBP 25,000 - 26,000; Full time

Job summary

Acorn by Synergie in Caerphilly is recruiting a Customer Account Manager to join a friendly team. You will manage customer accounts, provide general and technical advice by phone and email, process orders and resolve inquiries to ensure a seamless service.

This permanent role offers a 37-hour week, Monday–Friday, with hybrid working after probation (two days at home). Salary £24,500-£25,600 DOE, with ongoing training and development.

Qualifications

• Positive, customer-focused approach.
• Excellent communication skills at all levels.
• Ability to remain calm under pressure.
• Strong organisational skills with the ability to manage workloads and meet deadlines.
• Strong relationship-building skills with internal and external stakeholders.
• Strong analytical skills.
• In-depth knowledge of customer service standards.
• Previous industry knowledge would be an advantage.

Responsibilities

• Provide general and technical advice to customers via telephone and email.
• Process customer orders, respond to enquiries and resolve customer complaints professionally.
• Deal with a range of customers daily, providing information, advice and support.
• Work collaboratively with the team to deliver an excellent customer experience.
• Maintain a professional telephone manner when communicating with internal and external customers.
• Take proactive action to minimise order delays, keeping customers and internal colleagues informed.
• Advise customers of updates regarding products and services.
• Update customer records in real time where possible, ensuring account details and order statuses remain accurate.
• Make decisions within the responsibilities of the role and communicate any potential impact on colleagues and other departments.
• Work cooperatively with internal departments to ensure customer deadlines are met.
• Stay informed of relevant industry developments and take responsibility for ongoing personal training and development.
• Follow workplace health and safety guidelines at all times.
• Maintain a clean, tidy and safe working environment in line with company health and safety requirements.
• Demonstrate the company's core values in all aspects of the role, both internally and externally, and lead by example.

Skills

Excellent communication

Customer-focused

Teamwork

Organisational skills

Problem solving

Tools

Microsoft Office

Job description

Acorn by Synergie in Caerphilly is recruiting a Customer Account Manager to join a friendly team. You will manage customer accounts, provide general and technical advice by phone and email, process orders and resolve inquiries to ensure a seamless service.

This permanent role offers a 37-hour week, Monday–Friday, with hybrid working after probation (two days at home). Salary £24,500-£25,600 DOE, with ongoing training and development.