Customer Care & Order Specialist (Mon-Fri, Permanent)

Acorn by Synergie; Ynystawe; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Salary 25,400

Permanent contract

Mon-Fri

Development opportunities

Job summary

Acorn by Synergie is recruiting a Customer Service Advisor to join an established medical manufacturing business in Swansea.

The role involves being a primary contact for customers through the order process, coordinating with sales, warehouse and logistics to ensure timely delivery, and maintaining accurate order information. An organised, customer-focused individual with strong communication skills will thrive in this position.

Qualifications

• Previous experience in customer service, sales administration, order processing or a similar role.
• Strong verbal and written communication skills.
• Excellent attention to detail.
• Confident and professional telephone manner.
• Good organisational skills and the ability to manage competing priorities.
• Strong IT skills and confidence in learning new systems.
• Ability to work effectively both independently and as part of a team.
• Positive, helpful and proactive approach to work.

Responsibilities

• Deal with incoming customer enquiries via telephone and email.
• Process sales orders and ensure information is entered accurately onto the relevant systems.
• Keep customers informed about order progress, availability and delivery dates.
• Investigate and resolve customer queries, issues and complaints.
• Build positive and professional relationships with customers.
• Liaise with internal teams to ensure customer requirements are met.
• Work closely with sales, warehouse and logistics teams to coordinate orders.
• Maintain up-to-date customer and order information. Follow company processes and procedures to ensure a consistently high level of service.
• Assist colleagues with general customer service and administrative duties when required.

Skills

Customer service

Sales administration

Order processing

Communication

Attention to detail

Telephone etiquette

Job description

Acorn by Synergie is recruiting a Customer Service Advisor to join an established medical manufacturing business in Swansea.

The role involves being a primary contact for customers through the order process, coordinating with sales, warehouse and logistics to ensure timely delivery, and maintaining accurate order information. An organised, customer-focused individual with strong communication skills will thrive in this position.