Customer Care Operative

Wheatstone Solutions; Chelmsford; On-site; GBP 41,000 - 43,000; Full time

Job summary

A residential developer is seeking an experienced Customer Care Operative to join their team in Essex. Responsibilities include high-quality customer service and multi-trade maintenance works in occupied homes. Ideal candidates must have experience in similar roles and possess excellent customer service skills. Full driving license is required. This role offers a salary range of £41,000 - £43,000 per annum.

Qualifications

• Experience as a Customer Care Operative, Multi Trade Technician, or Multi Trader in occupied homes.
• Excellent Customer Service skills needed.
• Flexible to travel across Essex/Cambridge areas.

Responsibilities

• Attend appointments for remediation of defects in occupied properties.
• Complete repairs or defects to a high standard.
• Liaise with the Customer Care Team based in Head Office.

Skills

Customer Service skills

Multi Trade skills

Job description

Overview

Customer Care Operative - Permanent - Essex - £41,000 - £43,000

Wheatstone Solutions are working with a Residential developer looking to recruit an experienced Customer Service Maintenance Operative into the team.

The duties of the role will be to carry out a high standard of customer service and multi trades / maintenance works within occupied homes. This includes works from Carpentry, Plumbing, Decorating, Painting, Tiling throughout the warranty period.

This role is Monday to Friday, 08:30 - 16:30

Responsibilities

• The Customer Care Operative will attend appointments for remediation of defects in occupied properties and complete any repairs or defects to a high standard.
• Liaise with the Customer Care Team based in Head Office.
• Ensure all required materials and resources are available prior to attending customers' appointments.
• Always maintain a high standard of professionalism and that excellent Customer Service is delivered.
• Maintain cleanliness of the van, ensuring it is always clean and tidy and any faults or issues are reported.
• Ensure the customers\' home is prepared prior to works to ensure upmost cleanliness on the finishing of projects.
• Report to the team once appointments and tasks are completed and report back any issues or escalations that need to be noted.
• Ensure the highest level of Health and Safety adhered to at all times.
• Work with the Customer Care team to ensure that any particular build or remedial patterns are arising in customers' homes.

Qualifications

• You must have experience working for a House Builder / Housing Association within a similar role such as Customer Care Operative, Multi Trade Technician / Operative or have experience as a Multi Trader in occupied homes.
• Excellent Customer Service skills
• Multi Trade works to be carried out include Plumbing, Carpentry, Painting, Decorating, Tiling, Mastic, Easing doors/floor boards etc.
• Flexible to travel across Essex/Cambridge areas sites.
• Full Driving License

For more information please apply above or contact Chris Ellis at Wheatstone Solutions