Customer Care Operative

Fawkes & Reece; Bolton; On-site; GBP 37,000; Full time

Job summary

A reputable construction company in Bolton is seeking a Customer Care Operative to provide exceptional service and perform maintenance work in occupied homes. The ideal candidate will have experience in trades such as carpentry and painting, along with a customer-focused attitude. The role offers a competitive salary of £37k, along with perks like a discretionary bonus, pension scheme, and company van.

Benefits

£37k Salary

Up to 10% discretionary bonus

Pension Scheme

24 days Holidays

Company van, tools and fuel card

Qualifications

• Successful track record of working in a customer related environment.
• Good knowledge of housebuilding and NHBC standards.

Responsibilities

• Undertake remedial work including carpentry and painting.
• Assist on site with inspections and maintenance work.
• Source materials and equipment for tasks.
• Communicate effectively with customers and staff.
• Ensure compliance with Health and Safety regulations.

Skills

Qualified carpenter or painter

Experience of other trades

Experience of working in occupied homes

Ability to work using own initiative

Clean driving licence preferred

Experience of working in new build homes

Self-driven, highly motivated

Job description

Overview

Customer Care Operative:

The company have built an excellent reputation building quality homes for a wide range of buyers, they also pride themselves on building a quality home that suits the needs of their buyers offering exceptional customer service from pre-sale through to aftercare.

The duties of the role will be to carry out a high standard of customer service and multi trades / maintenance works within occupied homes. This includes works from: Carpentry, Plumbing, Decorating, Painting, Mastic, Tiling throughout the warranty period.

Responsibilities

• Undertake remedial work with respect to all trades including carpentry, painting, dry lining, and any other duties as directed by the Customer Care Manager
• Undertake inspections of potential defects
• Assist on site with production plot snagging and finishing work and any stock plot maintenance
• Source materials and equipment required to complete tasks
• Undertake regular customer liaison with customers in their homes
• Have the ability to remain calm and professional when faced with difficult situations
• Effectively communicate with the Customer Service Help Desk to ensure they are kept up to date
• Have the ability to communicate accurately at the same level of understanding with the customer
• Ensure that Health and Safety is followed, and site regulations are adhered to at all times
• Demonstrate a good understanding of NHBC standards and achieving
• Have the ability to complete paperwork accurately and efficiently
• Good time keeping is essential and the ability to manage an electronic diary system will be needed

Skills required

The ideal candidate will have a successful track record of working in a customer related environment within a house building/construction industry. You should have a good knowledge of housebuilding and NHBC standards.

• Qualified carpenter or painter
• Experience of other trades essential i.e., mastic- patching etc
• Experience of working in occupied homes
• Ability to work using own initiative.
• Clean driving licence preferred
• Experience of working in new build homes
• Self-driven highly motivated and a can-do attitude

What we offer for a Customer Care Operative

• £37k Salary
• Up to 10% discretionary bonus
• Pension Scheme
• Holidays - 24 days
• Company van, tools and fuel card

If you're interested in this Customer Care Operative role, please apply with an up-to-date copy of your CV, or get in touch with Maisie on 07887 610937 for further details.