Customer Care Executive

Get Recruited Ltd; London; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

Une entreprise de luxe en plein essor recrute un Customer Care Executive qui combinera service client et ventes douces. Ce rôle impliquera de gérer les tickets de service client, répondre aux requêtes et fournir des conseils concernant les produits. Les candidats doivent posséder 2 ans d'expérience dans un rôle similaire et une connaissance des outils e-commerce comme Shopify. L'environnement de travail est dynamique et favorise la croissance de carrière.

Qualifications

• 2+ ans d'expérience dans un rôle de service client ou vente au détail.
• Expérience e-commerce souhaitée, de préférence avec Shopify et/ou Gorgias.
• Capacité à travailler en équipe avec une attitude proactive.

Responsibilities

• Gérer et résoudre les tickets de service client.
• Répondre rapidement aux requêtes sur les produits, commandes et retours.
• Suivre les paniers abandonnés par email, téléphone et chat.

Skills

Communication

Service client

Vente douce

E-commerce

Tools

Shopify

Gorgias

Job description

CUSTOMER CARE EXECUTIVE

DAGENHAM - HYBRID AFTER PROBATION

UPTO £30,000 + HUGE CAREER GROWTH + GREAT CULTURE

THE OPPORTUNITY:

Get Recruited are recruiting on behalf of a highly successful luxury brand who due to growth are expanding their customer experience team. This is a dual role combining customer service and soft sales.

This is a great opportunity for someone who is confident and enjoys working within a customer-focused environment with experience within a Customer Experience, Customer Care, Customer Service Assistant, Sales Assistant, Online sales and support, Sales and Customer Service, Luxury, Retail or similar role.

THE ROLE:

• Manage and resolve customer service tickets via Gorgias (email, chat, and social)
• Respond promptly to queries regarding product details, sizing, orders, shipping, and returns.
• Follow up on abandoned carts via email, phone and live chat.
• Provide thoughtful, helpful guidance to convert interest into purchases.
• Maintain deep knowledge of our product range to help customers make informed choices.
• Ensure a warm, friendly and brand-appropriate tone of voice at all times.
• Use Shopify to view and manage customer orders, issue refunds, track fulfillment etc.

THE PERSON:

• 2+ years in a customer service, customer care, or retail sales role.
• Ecommerce experience preferred (especially using Shopify and/or Gorgias)
• Comfortable with soft-selling and nurturing customer relationships (no targets)
• A team player with a proactive, can-do attitude.
• Excellent written and verbal communication.
• Interest in fashion is a bonus.

Get Recruited is acting as an Employment Agency in relation to this vacancy.