Customer Care & Defects Coordinator

Page Personnel; Warrington; On-site; GBP 21,000 - 27,000; Full time

Job summary

Page Personnel is seeking a Customer Care Coordinator for its Warrington head office. You will act as the first point of contact for customers, respond to defect enquiries, and coordinate appointments with residents, contractors and stakeholders.

You will monitor defects, maintain records and provide progress updates while building positive relationships to support a seamless aftercare service. A 12-month fixed-term contract is offered with potential for extension or permanency.

Qualifications

• Experience of handling customer enquiries and resolving issues in a customer service setting.
• Clear written and phone communication with customers.
• Ability to use systems to record customer contacts and update information accurately.
• Ability to organise tasks, manage competing enquiries and follow work through to completion.
• Experience of coordinating responses to customer queries with colleagues.
• Careful handling of customer information and maintaining accurate records.
• Able to commit to a 12 month fixed-term contract.

Responsibilities

• Act as the first point of contact for customers and resolve defects enquiries professionally.
• Coordinate appointments between residents, contractors and stakeholders.
• Monitor and track reported defects and provide progress updates.
• Build relationships with contractors and customers for aftercare support.
• Provide administrative and diagnostic support to resolve defects on time.
• Identify recurring defects to inform future reviews and improvements.
• Support defects monitoring systems and processes.
• Monitor performance against targets and contribute to service improvements.
• Collaborate across teams to support the wider development programme.

Skills

Customer service

Written & verbal communication

Record keeping

Organisational skills

Tools

CRM software

Job description

Page Personnel is seeking a Customer Care Coordinator for its Warrington head office. You will act as the first point of contact for customers, respond to defect enquiries, and coordinate appointments with residents, contractors and stakeholders.

You will monitor defects, maintain records and provide progress updates while building positive relationships to support a seamless aftercare service. A 12-month fixed-term contract is offered with potential for extension or permanency.