Customer Care Coordinator

Page Personnel; Warrington; In loco; GBP 21.000 - 27.000; Tempo pieno

Descrizione del lavoro

Page Personnel is seeking a Customer Care Coordinator for its Warrington head office. You will act as the first point of contact for customers, respond to defect enquiries, and coordinate appointments with residents, contractors and stakeholders.

You will monitor defects, maintain records and provide progress updates while building positive relationships to support a seamless aftercare service. A 12-month fixed-term contract is offered with potential for extension or permanency.

Competenze

• Experience of handling customer enquiries and resolving issues in a customer service setting.
• Clear written and phone communication with customers.
• Ability to use systems to record customer contacts and update information accurately.
• Ability to organise tasks, manage competing enquiries and follow work through to completion.
• Experience of coordinating responses to customer queries with colleagues.
• Careful handling of customer information and maintaining accurate records.
• Able to commit to a 12 month fixed-term contract.

Mansioni

• Act as the first point of contact for customers and resolve defects enquiries professionally.
• Coordinate appointments between residents, contractors and stakeholders.
• Monitor and track reported defects and provide progress updates.
• Build relationships with contractors and customers for aftercare support.
• Provide administrative and diagnostic support to resolve defects on time.
• Identify recurring defects to inform future reviews and improvements.
• Support defects monitoring systems and processes.
• Monitor performance against targets and contribute to service improvements.
• Collaborate across teams to support the wider development programme.

Conoscenze

Customer service

Written & verbal communication

Record keeping

Organisational skills

Strumenti

CRM software

Descrizione del lavoro

The organisation is a leader in their sector and this role will be based in their Warrington head office.

Job Description

• Act as the first point of contact for customers, responding to defect enquiries and resolving issues in a professional and customer-focused manner.
• Coordinate appointments between residents, contractors and relevant stakeholders to ensure defects are addressed in a timely manner.
• Monitor and track reported defects, maintaining accurate records and providing regular updates on progress.
• Build and maintain positive working relationships with contractors, customers and colleagues to support a seamless aftercare service.
• Provide administrative and diagnostic support to ensure defects are resolved accurately and within agreed timescales.
• Identify recurring defects and service trends to support continuous improvement and inform future development reviews.
• Support the implementation and ongoing management of defects monitoring systems and processes.
• Monitor performance against agreed targets and contribute to value for money and service improvement initiatives.
• Work collaboratively across teams to support the successful delivery of the wider development programme.

The Successful Applicant

A successful 'Customer Care Coordinator' should have:

• Experience of handling customer enquiries and resolving issues in a customer service setting.
• Ability to communicate clearly with customers in writing and over the phone.
• Confidence using systems to record customer contacts and update information accurately.
• Ability to organise tasks, manage competing enquiries and follow work through to completion.
• Experience of working with colleagues to coordinate responses to customer queries.
• A careful approach to handling customer information and maintaining accurate records.
• Can commit to a 12 month fixed-term contract.

What's on Offer

• Central Warrington office.
• A chance for extension or to go perm.
• Competitive salary on offer.