Aftercare & Defect Coordinator

Harpercrewe Ltd.; Warwick; Remote; GBP 30,000 - 40,000; Full time

Job summary

HarperCrewe Ltd. is seeking a Customer Service Coordinator at our Head Office in Warwick to manage defects/remedial works and aftercare inquiries.

You will coordinate with site teams, contractors and suppliers, book appointments, chase actions and maintain clear records to ensure timely completion and excellent customer communication. The role requires strong organisational skills, multitasking ability, and professional liaison with customers and internal teams.

Qualifications

• Strong customer service and communication skills.
• Excellent organisation and attention to detail.
• Ability to manage multiple customers, defects and contractors simultaneously.
• Confident telephone and email communication.
• Strong follow-up skills to close actions.

Responsibilities

• Coordinate outstanding defects/remedial works from identification to closure.
• Own customer complaints and aftercare enquiries; maintain regular communication with customers.
• Book appointments and coordinate contractor attendance; chase progress.
• Maintain accurate records of actions, appointments and outcomes.
• Support continuous improvement by highlighting recurring issues.

Skills

Customer service

Organization

Communication

Multi-tasking

IT skills

Telephone/Email

Problem solving

Stakeholder management

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

HarperCrewe Ltd. is seeking a Customer Service Coordinator at our Head Office in Warwick to manage defects/remedial works and aftercare inquiries.

You will coordinate with site teams, contractors and suppliers, book appointments, chase actions and maintain clear records to ensure timely completion and excellent customer communication. The role requires strong organisational skills, multitasking ability, and professional liaison with customers and internal teams.