Customer Care Coordinator – Construction/Residential

Hiring People; Almeley; Presencial; GBP 23.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

24 days holidays rising to 27 days +BH

Company pension

Discretionary bonus

Training and development

Free parking

Descripción de la vacante

Hiring People is recruiting a proactive, organised and customer-focused Customer Care Coordinator to join our Customer Care team. You will be the first point of contact for queries related to remedial works, coordinating contractors and service providers, and driving issues to a satisfactory conclusion.

With excellent communication, strong IT skills and the ability to work both autonomously and as part of a wider team, you will help deliver the highest level of service while upholding our core

Formación

• similar experience within the Construction/Residential New Home Sales industry.
• a professional approach.
• foster a positive customer experience.
• excellent written and verbal communication skills.
• patience, empathy and active listening skills.
• to be highly organised with the ability to prioritise workloads.
• strong IT skills and well versed in Microsoft applications.
• strong attention to detail.
• flexibility and willingness to adapt.
• ability to work autonomously but embracing working in a wider team.
• own transport is essential.

Responsabilidades

• Be the first point of contact for customer queries relating to remedial works, coordinating contractors and service providers.
• Ensure issues are progressed to a satisfactory conclusion and maintain high service levels.

Conocimientos

Similar industry experience

Professional approach

Customer experience

Excellent communication

Patience & active listening

Highly organised; prioritisation

IT skills; Microsoft applications

Attention to detail

Flexibility & adaptability

Autonomous; team worker

Own transport essential

Herramientas

Microsoft Office

Descripción del empleo

Hiring People is recruiting a proactive, organised and customer-focused Customer Care Coordinator to join our Customer Care team. You will be the first point of contact for queries related to remedial works, coordinating contractors and service providers, and driving issues to a satisfactory conclusion.

With excellent communication, strong IT skills and the ability to work both autonomously and as part of a wider team, you will help deliver the highest level of service while upholding our core