Customer Care Coordinator - New Homes

Wheatstone Solutions; England; On-site; GBP 30,000 - 34,000; Full time

Job summary

A leading house builder in Warrington is seeking a Customer Care Coordinator to provide exceptional customer service to homeowners post-sale. The successful candidate will manage customer queries, coordinate with trades for any defects, and ensure all work meets client expectations. Experience in the housing or residential construction industry is essential, along with strong communication skills and attention to detail.

Qualifications

• Customer Service experience within the House Building, Housing, or Residential Construction industry is a must.
• Excellent communication skills required.
• Proven track record of attention to detail.

Responsibilities

• Deliver an excellent level of customer care service meeting the needs of homeowners post-sale.
• Discuss defects that arise within properties with relevant trades.
• Provide support and advice to sub-contractors.
• Ensure customer queries are answered accurately and efficiently.
• Take ownership of homes and customer service delivery.

Skills

Customer Service experience

Excellent communication skills

Attention to detail

Job description

Overview

Customer Care Coordinator - £30,000 - £34,000 - Warrington - Permanent

Introduction

A new permanent opportunity has arisen for a Customer Care Coordinator to join my client, a 5* House Builder, based in the Warrington area. This role involves providing an excellent level of Customer Service meeting needs of customers post occupation.

Responsibilities

• Reporting to the Head of department you will deliver an excellent level of customer care service meeting the needs of homeowner after the sale.
• Understanding and discussing defects that arise within the properties to ensure the relevant trades are appointed.
• Provide support and advice to sub-contractors.
• Speak with Site or Constructions teams as necessary to ensure customers' queries are answered accurately, efficiently and consistently.
• Take ownership of the homes covered and customer you work with, offering assistance and being proactive to ensure works are carried out on time and to the expectations of the client.

Qualifications / Key Skills

• Customer Service experience within the House Building / New Homes, Housing or Residential Construction industry is a must.
• Excellent communication skills
• Excellent attention to detail

How to apply

For more information please apply below or contact Chris Ellis at Wheatstone Solutions