Customer Care Co-Ordinator Southampton x2

The SWATCH Group; Southampton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading watch manufacturer is seeking a Customer Care Coordinator to enhance the customer journey in Southampton. The ideal candidate will ensure high levels of support and engagement for clients, thriving in a fast-paced environment while solving problems effectively. This is a unique opportunity to make a significant impact within the customer care team.

Qualifications

• Energetic and organised individual with attention to detail.
• Ability to thrive in a fast-paced environment.
• Problem-solving skills.

Responsibilities

• Ensure high level of customer care for clients.
• Review and develop the customer care function.
• Make every client feel valued and supported.

Job description

Job description

Are you a people person with a knack for turning every interaction into a positive experience and excellent attention to detail? We’re looking for an energetic and organised Customer Care Coordinator to join our growing team in this brand-new role. You’ll be at the heart of our customer journey, making sure every client feels valued, supported, and heard from their very first contact with us. If you thrive in a fast-paced environment, love problem-solving, and want to shape the way we care for our customers, this is your chance to make a real impact.

Main Function

To ensure delivery of a consistently high level of customer care for Swatch and Flik Flak, UK and Ireland customers by continually reviewing and developing the customer care function.