Customer Care Co-ordinator

Confidential; Sheffield; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Immediate start

Temporary assignment (~3 months)

Friendly and supportive environment

Valuable experience

Job summary

Sue Ross Recruitment are working with their client to recruit a temporary Customer Service Administrator for a busy team on a temporary basis for approximately three months.

This role suits an experienced customer service professional with strong administration skills who thrives in a fast-paced environment and is passionate about delivering exceptional customer experiences.

Qualifications

• Experience in a customer-facing environment.
• Strong administrative and organisational skills with attention to detail.
• Excellent communication and interpersonal skills, including a professional telephone manner.
• Ability to prioritise workloads and meet tight deadlines.
• Proficient in Microsoft Outlook, Word and Excel.
• Capability to work independently and as part of a team.
• Customer-focused approach with a commitment to high service levels.

Responsibilities

• Respond to customer enquiries by telephone and email with timely solutions.
• Process customer orders accurately and ensure dispatch within timescales.
• Coordinate delivery of products by liaising with customers, couriers and internal teams.
• Manage customer complaints and follow up on corrective actions.

Skills

Customer service

Administration

Attention to detail

Microsoft Office

Communication

Time management

Tools

Outlook

Word

Excel

Job description

Sue Ross Recruitment are delighted to be working with our client in the recruitment of a temporary Customer Service Administrator to join their busy team on an temporary basis for approximately three months.

This is an excellent opportunity for an experienced customer service professional with strong administration skills who enjoys working in a fast-paced environment and is passionate about delivering exceptional customer experiences.

Key Responsibilities

• Responding to customer enquiries via telephone and email, providing timely and professional solutions.
• Processing customer orders accurately and ensuring products are dispatched within agreed timescales.
• Acting as a key liaison between customers, couriers and internal departments to coordinate the delivery of products and services.
• Managing customer complaints and service-related issues, ensuring corrective actions are followed through and communicated effectively.
• Monitoring customer queries to ensure response times are met and departmental KPIs are achieved.
• Maintaining accurate customer records and ensuring all information is updated appropriately.

Key Requirements

The successful candidate will possess:

• Previous experience within a customer-facing or customer service environment.
• Strong administrative and organisational skills with excellent attention to detail.
• Outstanding communication and interpersonal skills, including a professional telephone manner.
• The ability to prioritise workloads, manage multiple tasks and work to tight deadlines.
• Good working knowledge of Microsoft Office, including Outlook, Word and Excel.
• The ability to work independently using initiative whilst contributing effectively as part of a team.
• A customer-focused approach with a genuine commitment to delivering excellent service.

What's on Offer?

• Immediate start.
• Temporary assignment for approximately 3 months.
• Friendly and supportive working environment.
• Opportunity to gain valuable experience within a well-established organisation.

May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment.