Service Administrator

Sue Ross Recruitment Ltd; Sheffield; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Training & development

Competitive benefits package

Supportive team environment

Job summary

Sue Ross Recruitment Ltd is seeking an experienced Service Administrator to join our Sheffield-based team. The role covers customer service, administration and coordination of service and repair activities for the UK field service engineers.

You will support engineers in the field, handle quotations and orders, and maintain data accuracy across systems to ensure KPI targets and service levels are achieved. A varied, fast-paced environment with ongoing development opportunities awaits.

Qualifications

• Experience in customer service or service coordination.
• Strong administration skills with excellent attention to detail.
• Experience planning workloads for field engineers or service teams.
• Excellent communication and relationship-building abilities.
• Proficient in IT systems and Microsoft Office.

Responsibilities

• Act as the first point of contact for customer enquiries relating to service, repair and maintenance activities.
• Process and monitor service and repair jobs, ensuring timely updates.
• Prepare quotations, process repair orders and manage contract administration.
• Record, investigate and escalate customer feedback and quality issues.
• Liaise with third-party suppliers and internal departments to meet service targets.
• Maintain accurate records and systems for compliance and audit readiness.

Skills

Administration

Customer service

Scheduling

Communication

Microsoft Office

Tools

MS Office

CRM systems

Job description

Sue Ross Recruitment are delighted to be working with a well-established and highly respected organisation within the healthcare and technical services sector who are seeking an experienced Service Administrator to join their Sheffield-based team.

This is a varied and fast-paced role, providing operational, administrative and customer support to a busy technical services department. The successful candidate will play a key role in ensuring the efficient processing of service and repair jobs, supporting engineers in the field, coordinating workloads, and delivering exceptional customer service to both internal and external stakeholders.

Customer Service & Administration

• Act as the first point of contact for customer enquiries relating to service, repair and maintenance activities.
• Process and monitor service and repair jobs, ensuring customers and internal teams receive timely updates.
• Prepare quotations, process repair orders and manage associated contract administration.
• Record, investigate and escalate customer feedback, complaints and quality issues where required.
• Liaise with third-party suppliers, repair partners and internal departments to ensure service targets are achieved.
• Maintain accurate records, documentation and system data to ensure compliance and audit readiness.

Planning & Scheduling

• Coordinate and schedule planned maintenance activities and reactive service visits for field service engineers across the UK.
• Allocate resources effectively to maximise efficiency and meet customer requirements.
• Triage technical enquiries and ensure requests are directed to the appropriate support channels.
• Monitor workload and service schedules to ensure agreed KPIs and service levels are achieved.

Operational Support

• Support the smooth day-to-day operation of the technical services function.
• Track service activities and provide updates to stakeholders.
• Assist with performance reporting and continuous improvement initiatives.
• Ensure all departmental systems and processes remain accurate and up to date.
• Work closely with engineering teams to support effective service delivery.

The Successful Candidate Will Have

• Previous experience within a customer service, service coordination, operational support or scheduling environment.
• Strong administration skills with excellent attention to detail.
• Experience planning and coordinating workloads, engineers, service teams or field-based resources.
• Excellent communication skills and the ability to build positive relationships with customers and colleagues.
• Strong organisational and prioritisation skills, with the ability to manage multiple tasks simultaneously.
• Experience using a range of IT systems and Microsoft Office applications.
• A proactive approach and a commitment to delivering excellent customer service.

What's on Offer?

• Opportunity to join a market-leading organisation with an excellent reputation.
• Varied and rewarding role within a supportive team environment.
• Ongoing training and professional development opportunities.
• Competitive salary and comprehensive benefits package.
• We are able to consider candidates who are available immediately on a temporary basis , but we are also happy to receive applications if you are seeking a permanent role also.

Unfortunately due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion.

May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment