Customer Care Assistant

McDonald’s; Wolverton; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading fast-food restaurant in Wolverton seeks enthusiastic individuals who enjoy working in a fast-paced environment. Ideal candidates will possess strong communication skills and a genuine friendliness to connect with customers. Starting pay is £8.40 per hour for U18s and £10.00 for 18+. Benefits include employee discounts, flexible scheduling, and opportunities for management training. Join our team to deliver exceptional service and grow your career.

Benefits

Employee Discounts

Flexible scheduling

Free meal during shifts

Annual performance review

Guaranteed hour contracts

Qualifications

• Must be at least 16 years old to work.
• Demonstrable teamwork and customer service skills.
• Ability to maintain high energy and professionalism.

Responsibilities

• Connect with customers and make them feel valued.
• Work in a fast-paced, high-energy environment.
• Deliver an outstanding customer and colleague experience.

Skills

Effective communication

Teamwork

Attentive listening

Job description

About the role

Supporting your overall wellbeing with counselling, mental health support, life management, medical guidance, and helpful resources.

You’ll be working in our fast moving, high‑energy environment. We’re looking for a genuine smile, the ability to connect with customers and make them feel valued, and to work well as part of a team.

Effective communication skills – attentive listening, face‑to‑face verbal communication and eye contact – are a must. Maintaining high energy levels whilst working efficiently and productively is essential. We hire for qualities and potential, rather than qualifications, and value the right attitudes and behaviours to deliver a great customer and colleague experience.

Interview Process & Expectations

The interview is an absolutely vital part of our hiring process. It allows us to understand the values, attitudes and teamwork skills you bring. Typical questions include:

• Give an example of times you worked as part of a team and how you made a difference.
• How do you handle challenges while maintaining high energy and professionalism?

We look for people who can demonstrate the right behaviours to deliver an outstanding customer and colleague experience.

Eligibility & Application

Before we can employ you, we are required to verify your eligibility to work in the UK & Ireland. Acceptable documents to evidence your right to work can be found here. You’ll need to provide original documents such as a valid passport or a valid UK/Ireland visa (with a college letter listing term dates, where applicable). Only original documents will be accepted.

We also ask for proof of age – you must be at least 16 years old to work at McDonald’s.

Application Assistance

Olivia is our friendly virtual assistant, available 24‑hours a day, 7 days a week. Whether it’s late at night or over the weekend, she’s on hand to answer your questions, guide you through the application process, arrange interviews and provide timely updates, all to help make the application process smoother and easier to navigate.

If you are unable to make any of the interview slots offered to you, you can get back in touch with Olivia to rearrange to a suitable date.

Benefits & Pay

• £8.40 p h starting rate for U18s
• £10.00 p h starting rate for employees aged 18+
• Earn an extra £2.00 per hour for every hour you work between midnight and 6 am
• Employee Discounts and cashback at thousands of well‑known retailers
• Crew parties, prizes and competitions throughout the year
• Free meal whilst working and huge discounts on food at McDonald’s restaurants across the UK and Ireland
• Annual pay‑related performance review
• Flexible scheduling
• Guaranteed hour contracts available
• Opportunities for management training, development and promotion
• 28 days holiday (pro‑rata for part‑time), premium shift

If you work overnights, between the hours of midnight and 5 am, you’ll earn extra pay.

Working Hours & Conditions

Our restaurant hours range from location to location, but over half of our restaurants are open 24 hours a day. We schedule most shifts to suit you, while taking working‑time legislation and our business needs into account.

What type of shifts will I be doing and how many? We schedule most shifts to suit you, but also take working time legislation and our business needs into account.

Dress Code

Just one of the benefits of working at McDonald’s is that you don’t have to worry about what to wear to work – we will supply you with a uniform.

Sustainability

At McDonald’s, we are working hard to take the necessary steps towards a more sustainable business and future. In 2021, we launched our first (and certainly not the last) net‑zero restaurant.

Other Questions

How often do I get paid? Typically, hourly paid employees are paid every 2 or 4 weeks, and employees on a dedicated salary are paid monthly.

Does McDonald’s promote its employees? Definitely. We highly value talent and aim to encourage employees to remain within our business. Half of our Executive Team started in restaurants – there are no limits to how far or fast you can progress.

How old do you need to be to work at McDonald’s? You must be at least 16 years old.