Customer Care & Appointment Coordinator

Carrington Blake Recruitment; Glasgow; Presencial; GBP 21.000 - 27.000; Jornada completa

Descripción de la vacante

Carrington Blake Recruitment is seeking a Customer Service Advisor to provide friendly and efficient service over the phone, supporting appointment bookings and general administrative tasks. The role focuses on delivering accurate updates and coordinating with internal teams.

The ideal candidate has customer service experience, great communication, and strong organisational skills to manage a varied workload and maintain high service standards.

Formación

• Previous customer service experience, ideally in a telephone-based role.
• Excellent communication and telephone skills, with a professional and empathetic approach.
• Strong organisational and administrative abilities.
• Confidence using multiple IT systems and maintaining accurate records.
• Ability to manage a varied workload and prioritise competing tasks.
• A proactive approach to problem-solving, following up outstanding actions and supporting the wider team.

Responsabilidades

• Handle inbound and outbound customer calls in a professional and empathetic manner.
• Book and manage appointments for customers, contractors and suppliers.
• Update internal systems with accurate customer details, claim information and progress notes.
• Respond to customer emails and complete general administrative duties.
• Provide regular updates to customers on the progress of their claims or service requests.
• Chase outstanding information and follow up on actions to ensure agreed timescales are met.
• Liaise with operational teams, contractors and suppliers to resolve queries and coordinate service delivery.
• Maintain accurate records and ensure customers receive a smooth and positive service throughout the process.

Conocimientos

Customer service experience

Communication skills

Organisational abilities

IT systems proficiency

Time management

Problem solving

Descripción del empleo

Carrington Blake Recruitment is seeking a Customer Service Advisor to provide friendly and efficient service over the phone, supporting appointment bookings and general administrative tasks. The role focuses on delivering accurate updates and coordinating with internal teams.

The ideal candidate has customer service experience, great communication, and strong organisational skills to manage a varied workload and maintain high service standards.