Automotive Customer Advisor - Telephony & Service Booking

Steven Eagell Group; United Kingdom; Hybrid; GBP 17,000 - 28,000; Full time

Benefits offered by this job

25 days + BH + Birthday Off

Long Service Awards

Car Benefit Scheme

Sales Incentives

Pension

Death in Service

Perk Box discounts

Training and qualifications

Job summary

Steven Eagell Group is seeking a Customer Advisor at Head Office. You will be the first point of contact for service inquiries, handling calls and messages, logging data, and driving bookings. Office-based for 3 months, then hybrid working as you settle into the role.

The role requires telephony experience, excellent communication, and the ability to manage high call volumes with accuracy. A competitive benefits package accompanies the position.

Qualifications

• Previous experience in a telephony-based customer service role (essential).
• Ability to build rapport quickly over the phone.
• Strong communication and data logging skills.

Responsibilities

• Handle inbound and outbound calls and electronic communications.
• Log call activity and customer data accurately.
• Make outbound calls for service reminders and bookings.
• Advise customers on additional products and services.
• Meet call targets and maintain professional conduct.

Skills

Telephony experience

Communication skills

Team orientation

Job description

Steven Eagell Group is seeking a Customer Advisor at Head Office. You will be the first point of contact for service inquiries, handling calls and messages, logging data, and driving bookings. Office-based for 3 months, then hybrid working as you settle into the role.

The role requires telephony experience, excellent communication, and the ability to manage high call volumes with accuracy. A competitive benefits package accompanies the position.