Customer Service Advisor – AR

Carrington Blake Recruitment; Glasgow; On-site; GBP 21,000 - 27,000; Full time

Job summary

Carrington Blake Recruitment is seeking a Customer Service Advisor to provide friendly and efficient service over the phone, supporting appointment bookings and general administrative tasks. The role focuses on delivering accurate updates and coordinating with internal teams.

The ideal candidate has customer service experience, great communication, and strong organisational skills to manage a varied workload and maintain high service standards.

Qualifications

• Previous customer service experience, ideally in a telephone-based role.
• Excellent communication and telephone skills, with a professional and empathetic approach.
• Strong organisational and administrative abilities.
• Confidence using multiple IT systems and maintaining accurate records.
• Ability to manage a varied workload and prioritise competing tasks.
• A proactive approach to problem-solving, following up outstanding actions and supporting the wider team.

Responsibilities

• Handle inbound and outbound customer calls in a professional and empathetic manner.
• Book and manage appointments for customers, contractors and suppliers.
• Update internal systems with accurate customer details, claim information and progress notes.
• Respond to customer emails and complete general administrative duties.
• Provide regular updates to customers on the progress of their claims or service requests.
• Chase outstanding information and follow up on actions to ensure agreed timescales are met.
• Liaise with operational teams, contractors and suppliers to resolve queries and coordinate service delivery.
• Maintain accurate records and ensure customers receive a smooth and positive service throughout the process.

Skills

Customer service experience

Communication skills

Organisational abilities

IT systems proficiency

Time management

Problem solving

Job description

Customer Service Advisor

Job Description

We are seeking customer-focused and organised Customer Service Advisors to provide excellent customer service over the telephone while supporting appointment booking and general administrative activities.

The successful candidates will act as a key point of contact for customers, providing updates on claims and service requests, coordinating appointments and working closely with operational teams to ensure requests are progressed efficiently.

Key Responsibilities

• Handle inbound and outbound customer calls in a professional and empathetic manner.
• Book and manage appointments for customers, contractors and suppliers.
• Update internal systems with accurate customer details, claim information and progress notes.
• Respond to customer emails and complete general administrative duties.
• Provide regular updates to customers on the progress of their claims or service requests.
• Chase outstanding information and follow up on actions to ensure agreed timescales are met.
• Liaise with operational teams, contractors and suppliers to resolve queries and coordinate service delivery.
• Maintain accurate records and ensure customers receive a smooth and positive service throughout the process.

Essential Skills and Experience

• Previous customer service experience, ideally in a telephone-based role.
• Excellent communication and telephone skills, with a professional and empathetic approach.
• Strong organisational and administrative abilities.
• Confidence using multiple IT systems and maintaining accurate records.
• Ability to manage a varied workload and prioritise competing tasks.
• A proactive approach to problem-solving, following up outstanding actions and supporting the wider team.

Ideal Candidate

The ideal candidate will be customer-focused, organised and confident handling a high volume of telephone and administrative tasks. They will be comfortable communicating with customers and operational teams, managing appointments and ensuring enquiries and service requests are followed through to completion.