Customer Booking & Service Advisor

Lookers Motor Group Limited; Newcastle upon Tyne; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Competitive salaries with progression

Generous annual leave

Enhanced family leave (maternity/adop)

Techscheme discounts

Job summary

Lookers Newcastle Customer Contact Centre is seeking a Customer Advisor to handle calls, emails, live chats, and enquiries, turning opportunities into bookings and supporting sales and aftersales activity.

As a Customer Advisor, you’ll be at the front line of customer engagement, using Lookers systems to ensure high standards and brand alignment across channels. This role offers training, a structured career path, and a comprehensive benefits package.

Qualifications

• Previous experience in a customer service, contact centre, or sales environment (preferred).
• Strong communication skills – written and verbal.
• Confident working with technology and CRM systems.
• Target-driven mindset with attention to detail.
• Team player who enjoys helping others and learning new skills.
• Flexibility to work on a rota including weekends and bank holidays.

Responsibilities

• Booking essential maintenance efficiently and accurately via outbound calls.
• Promote and sell service plans to retain customers.
• Identify upsell opportunities during booking.
• Provide consistent and professional responses to all enquiry types.
• Maintain a friendly, engaging tone across all channels.
• Ensure customer service aligns with Lookers and manufacturer standards.
• Meet or exceed performance expectations across outbound activity.
• Maintain high-quality notes, recall checks, and accurate data entry.
• Act as an extension of the dealership team – both sales and aftersales.
• Support lead generation for new/used vehicle sales.
• Use Lookers systems and CRM platforms efficiently.
• Keep up to date with brand, product, and system training.
• Ensure GDPR compliance and data accuracy in all interactions.
• Build supportive relationships with colleagues and dealership teams.
• Take ownership of problems and follow them through to resolution.
• Champion a positive, collaborative, and customer-focused culture.
• Complete all mandatory Lookers and manufacturer training.
• Stay updated on changes in product offerings, FCA guidelines, and legislation.
• Continuously improve your communication, organisation, and sales skills.

Skills

Communication

Customer service

CRM systems

Technology literacy

Team player

Tools

CRM systems

Job description

Lookers Newcastle Customer Contact Centre is seeking a Customer Advisor to handle calls, emails, live chats, and enquiries, turning opportunities into bookings and supporting sales and aftersales activity.

As a Customer Advisor, you’ll be at the front line of customer engagement, using Lookers systems to ensure high standards and brand alignment across channels. This role offers training, a structured career path, and a comprehensive benefits package.