Bookings Coordinator

Confidential; Cardiff; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Competitive salary package

Supportive and collaborative working環境

Ongoing training and development机会

Opportunity to work within a growing &

Long-term career progression机会

Job summary

Confidential is seeking a proactive and personable individual to join our team in a customer-facing role. The successful candidate will handle inquiries by phone and email, qualify leads, and arrange in-person meetings with prospective clients when required.

You will thrive in a fast-paced environment, delivering excellent service and supporting multiple departments to ensure a seamless client experience. This role emphasizes strong communication and organisational skills.

Qualifications

• Previous experience within a customer service, administration, coordination, bookings or client-facing role.
• Excellent communication skills, both written and verbal, with a professional telephone manner.
• Strong organisational skills with the ability to manage multiple priorities in a busy environment.
• Excellent attention to detail and record-keeping abilities.
• Strong IT skills, including Microsoft Office applications and the ability to learn new systems quickly.
• Ability to work independently whilst also contributing positively within a team environment.

Responsibilities

• Acting as the first point of contact for new enquiries via telephone, email and online channels.
• Qualifying enquiries, gathering relevant information and directing individuals to the appropriate services.
• Managing appointment bookings, schedules and confirmations, ensuring all information is recorded accurately.
• Following up enquiries, nurturing leads and maintaining regular communication to maximise appointment conversions.
• Discussing services and associated costs in a professional and confident manner.
• Maintaining accurate records of enquiries, appointments and interactions using internal systems.
• Delivering outstanding customer service by responding to questions and resolving issues promptly.
• Producing regular reports and providing updates to the management team.
• Supporting administrative activities, record keeping and event coordination when required.
• Working closely with internal teams to ensure a seamless customer experience.

Skills

Customer service

Administration

Coordination

Bookings

Client-facing

Tools

Microsoft Office

Job description

Our client has a unique opportunity for someone to join their team. The successful candidate will be a people person who is comfortable working in the office and speaking with clients over the phone, while also being confident meeting prospective clients in person to discuss opportunities. You will be a strong communicator, proactive in your approach, and able to thrive in a busy and fast-paced environment.

Company Benefits

• Competitive salary package.
• Supportive and collaborative working environment.
• Ongoing training and development opportunities.
• Opportunity to work within a growing and professional organisation.
• Long-term career progression opportunities.

Key Responsibilities

• Acting as the first point of contact for new enquiries via telephone, email and online channels.
• Qualifying enquiries, gathering relevant information and directing individuals to the appropriate services.
• Managing appointment bookings, schedules and confirmations, ensuring all information is recorded accurately.
• Following up enquiries, nurturing leads and maintaining regular communication to maximise appointment conversions.
• Discussing services and associated costs in a professional and confident manner.
• Maintaining accurate records of enquiries, appointments and interactions using internal systems.
• Delivering outstanding customer service by responding to questions and resolving issues promptly.
• Producing regular reports and providing updates to the management team.
• Supporting administrative activities, record keeping and event coordination when required.
• Working closely with internal teams to ensure a seamless customer experience.

Experience and Skills Requirements

• Previous experience within a customer service, administration, coordination, bookings or client-facing role.
• Excellent communication skills, both written and verbal, with a professional telephone manner.
• Strong organisational skills with the ability to manage multiple priorities in a busy environment.
• Excellent attention to detail and record-keeping abilities.
• Strong IT skills, including Microsoft Office applications and the ability to learn new systems quickly.
• Ability to work independently whilst also contributing positively within a team environment.
• Proactive, positive and solution-focused approach.
• Strong interpersonal skills with the ability to build rapport and trust.
• Experience working in a professional service-led environment would be advantageous but is not essential.