Bookings Coordinator

2i Recruit Ltd; Cardiff; On-site; GBP 18,000 - 25,000; Full time

Benefits offered by this job

Competitive salary

Training and development

Career progression

Collaborative environment

Job summary

2i Recruit Ltd is seeking a proactive customer service professional to join our client team in Cardiff. The role focuses on handling enquiries by phone, email, and in person, qualifying information, and coordinating appointments with a high level of accuracy.

You will liaise with clients, providing clear explanations of services and costs, while maintaining thorough records. This position emphasizes excellent communication, organisation, and a collaborative approach in a busy environment.

Qualifications

• Experience in customer service or admin roles.
• Excellent written and verbal communication.
• Strong organisational and multitasking abilities.

Responsibilities

• Be the first contact for enquiries via phone, email and online channels.
• Qualify enquiries and direct to services.
• Manage appointment bookings and confirmations.
• Follow up enquiries and nurture leads.
• Explain services and costs professionally.
• Maintain records of enquiries and interactions.
• Provide outstanding customer service and resolve issues promptly.
• Produce regular reports for management.
• Support admin tasks and event coordination when needed.
• Collaborate with internal teams to ensure a seamless experience.

Skills

Customer service

Administration

Coordination

Bookings management

Client-facing

Telephone manners

Tools

Microsoft Office

Job description

Our client has a unique opportunity for someone to join their team. The successful candidate will be a people person who is comfortable working in the office and speaking with clients over the phone, while also being confident meeting prospective clients in person to discuss opportunities. You will be a strong communicator, proactive in your approach, and able to thrive in a busy and fast-paced environment.

Company Benefits

• Competitive salary package.
• Supportive and collaborative working environment.
• Ongoing training and development opportunities.
• Opportunity to work within a growing and professional organisation.
• Long-term career progression opportunities.

Key Responsibilities

• Acting as the first point of contact for new enquiries via telephone, email and online channels.
• Qualifying enquiries, gathering relevant information and directing individuals to the appropriate services.
• Managing appointment bookings, schedules and confirmations, ensuring all information is recorded accurately.
• Following up enquiries, nurturing leads and maintaining regular communication to maximise appointment conversions.
• Discussing services and associated costs in a professional and confident manner.
• Maintaining accurate records of enquiries, appointments and interactions using internal systems.
• Delivering outstanding customer service by responding to questions and resolving issues promptly.
• Producing regular reports and providing updates to the management team.
• Supporting administrative activities, record keeping and event coordination when required.
• Working closely with internal teams to ensure a seamless customer experience.

Experience and Skills Requirements

• Previous experience within a customer service, administration, coordination, bookings or client-facing role.
• Excellent communication skills, both written and verbal, with a professional telephone manner.
• Strong organisational skills with the ability to manage multiple priorities in a busy environment.
• Excellent attention to detail and record-keeping abilities.
• Strong IT skills, including Microsoft Office applications and the ability to learn new systems quickly.
• Ability to work independently whilst also contributing positively within a team environment.
• Proactive, positive and solution-focused approach.
• Strong interpersonal skills with the ability to build rapport and trust.
• Experience working in a professional service-led environment would be advantageous but is not essential.

If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted